Awesome Flooring Replacement After The Wood Literally Rotted Away

My flooring contractor did a great job and provided excellent customer service as well

Submitted by Barbara C.

Subfloor replacement

WHAT MY NETWORX CONTRACTOR DID FOR ME: Removal and replacement of wood floor

WHY I CHOSE HIM: Awesome customer service.

My floor was looking awfully strange, like it had spots or holes in the wood. I’ve been living in this house  for 19 years, and the floor was just getting worse and worse. I was afraid that I was going to get a letter saying that I must have my floor fixed.

So while I was online, I typed in “replace floor” and Networx came up. When I put in what I was looking for, they gave me the names of 2 contractors.  I called the first one, DJO Construction, and had a nice conversation with one of the owners. It’s a family business and the mother is the one who answers the phone. She told me she would send her son the next day … and she kept her word. When he came out, we sat down and went over the concerns that I had regarding the floor. I liked the customer service that he provided -- he just went straight to the point and explained everything to me. He told me that the holes were due to dry rot. My floor was literally rotting away and needed to be replaced.

I said, “Well, give me a couple of days. And I’ll get back with you.” But because he was concerned for me  and my safety with my babies that I look after here, he called me back to say, “I want you to know that your floor is very hazardous. This is what needs to be done and this is how we’re going to do it. I sent you a requisition and everything.”

Rotted hardwood floor

I just sat there and I cried. I did not know that the floor had dry rotted all the way over to the other part of the house and I told him I was very, very thankful that he was going to take care of it.

I didn’t contact the other company Networx recommended. I just decided to go with DJO; I liked the way that they presented themselves and how attentive the young man was when I was talking. It wasn’t like he was trying to rush me or say, “You need to have this.” Most people want to rush you through and try to sell you something. But not him. He just took me step by step and gave me a detailed price with the measurements and everything, so I was very pleased.

They had to take out the the whole floor. What a mess! The young man kept telling me, “Come, ma’am, and look right here at what’s happening.” And I said, “OMG, we’re living dangerously in this house!” Anybody could have fallen, because where my TV was sitting, the floor had dry rotted right down (which you see in the picture). So I just told him, “Thank you. I really appreciate you and your mother for answering the phone and taking care of my needs.” It was awesome.

New subfloor will be topped with laminate

He and his crew got here about 8:30, 9:00, and by about 2:00, they were through with the floor. They’d taken out all the rotted wood and put in a new wooden subfloor, as you see in the picture. I told them I want to put laminate on top of the subfloor. So he talked to me about doing that. 

I tried to get the cost of the floor replacement from my homeowners insurance but at the time, my coverage had a deductible of $1000 and the work was about $600.

I’d recommend DJO for their excellent customer service, promptness, good communication, nice manners, and keeping you abreast as to what’s going on concerning the area that they’re working on. They are awesome.

My advice when choosing a contractor would be to look at their price, availability, and willingness to fit your schedule.

Serious damage to old wood floor

Edited by Laura Firszt.

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