Charlotte, NC 28213
- Reviews (3)
- Photos (5)
DJO is a family owned and operated company. We serve Charlotte and surrounding towns. We Specialize in the area of home painting, and cleaning.
Work Description: Fence StainingComments: PROJECT LEFT UNFINISHED & TIME WASTED! A complaint has been filed against DJO Home with the Better Business Bureau. We had someone come out to our come in July, twice, to do an estimate for a fence staining project. They sent us the contract and we sent them 50% deposit. They started the project in September and two days later everything went downhill from there. The same guy who took the estimate, Shane, was working on the fence staining. He called me two days into the project to let me know that most of the front of the fence was completed, however, he requested more money to complete the inside of the fence since he underestimated the project cost. The day after this conversation, he called in “sick” with food poisoning. My conversations (via phone, text, and thumbtack messaging) for the next five business days were with the office coordinator, Rochelle. She told me she spoke with the owner, Alex, and the estimate was not going to be the customer’s fault. She said they would take care of finishing the project and honoring the contract. The communication and professionalism was at its worst, as I constantly had to be the first to message and call to see when the staining would be completed. My last straw was when I came home from work to find two Hispanic ladies and a little girl trying to finish the remaining front of the fence (staining it by hand), and they did a terrible job. That same afternoon, I finally spoke with Alex and all he wanted was more money to finish the project. The owner should have initially reviewed the contract to make sure it was accurate, should have called the customer to follow up on how the project was coming along, should have sent someone else to finish the project if a worker was out sick for a week, and should have definitely honored the contract and took accountability for his employee’s mistake. Even the work that was completed on our fence was not done as promised as there was only one coat of stain done on the outside, inconsistencies (some stained by hand/brush and some stained by the machine), and there was plenty of trash left in our yard and around our fence that we had to pick up. This new fence, which also cost us thousands to put up, is now unfinished and destroyed with the job they did. We have to pay someone else to fix the inaccuracies on top of finishing the job. I would not recommend hiring this company due to their inaccurate estimates, lack of professionalism, the inability to take accountability, lack of trust, and lack of overall respect for the customer. There is nothing “family like” about this small “family business.”
Work Description: Installed a door. They did not complete the work. They did not caulk or fill in the holes. And the door would not lock. After months and too many phone calls I got them to come back and they still did not finish. The owner said he did not know that I expected them to finish it. I finally hired someone to come finish the job correctly. DJO was a waste of my money. Do not use them!Comments: Do not waste your money on this horrible company.
Work Description: The job was done perfect very professional crewComments: Awesome team work and kept me well informed as to what had happened to my floor satisfied customers