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Main Services: Heating, Plumbing, Emergency Plumbing

Description: At Star Cities Plumbing & Heating, we do not take your emergencies lightly. Our trained and qualified professionals and other staff are dedicated to being available to handle your needs 24/7/365.

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2 Reviews

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Work Description: New wax ring for toilet and temporary caulking prior to renovating the entire bathroom.

Comments: VERY EXPENSIVE. Spilled water all over the floor and had no towels, used mine. Did not dry everything and did not check if the toilet was leaking before the one and only worker left. Had a leak after the work I never had before. Horrible caulking job. Used my toilet tons of my toilet paper to wipe his hands while caulking. Caulked without cleaning first, got dirt in it. Left a whole in the caulking. I had to have someone else repair the job the ONE plumber did (no assistant). I cleaned up after. There was wax spread on the floor, tub, cupboard and toilet from the ring installed. Just horrible!
Unfortunately postings like this occur and it is not always the plumbers fault. She was not happy about having just purchased the apartment that came along with such a problem. She had a leak in her toilet to the apartment below. To fix the leak you have to lift the toilet and replace the wash ring. It was after 4pm so we could not have the building shut off the water. We told her there is no shut off valve for the toilet and she still insisted we do it now. We warned her that it would leak a lot. The truth in this is that we had to use 3 of her towels, however the other truth to that is that she offered us the towels because she wanted it done and not to wait until the next day when we could come with proper cleaning materials, not to mention shutting the water off. From our perspective she only was unhappy about the price and this she was unhappy about because someone working in her building told her that she should be charged $150, setting her expectations to low before we arrived.

Overall

Quality

Punctuality

Work Description: Free Quote

Comments: Lovely, lovely plumber came to give a free quote, but unfortunately it was much more than I can afford, so I will not be able to go ahead with it :( Wish I could because the people were so nice, AND professional (over phone/email & in-person).
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