Main Services: RE-ROOFS AND ROOF REPAIRS
WE SPECIALIZE IN ALL TYPES OF ROOFING REPAIRS AND RE-ROOFS. WE OFFER GREAT PRICES AND A WARRANTY
THAT COVERS MATERIAL AND LABOR.
Service Area: Atascosa, Helotes, Macdona, San Antonio
3 ReviewsReview Me
San Antonio TX
Work Description: RoofingComments: I had my entire roof redone in November 2016. After having several estimates done I decided to go with South Texas Roofing because of their great customer service, immediate availability, ability to repair my leaking roof in a quick and timely manner, and their "10 year warranty". Everything seemed to be going smoothly, they had the roof done in a matter of days and cleaned up.
A few weeks later there was a heavy rain storm that came through, at which time a new leak began in my garage under a vent. The leak caused significant damage to my garage wall above my washer and dryer and caused damage to an electrical socket that water was dripping onto. Once I became aware of the leak I contacted South Texas Roofing and they agreed to come fix the roof calling the leak an "Easy Fix", they came a few days later and fixed the leak because I do not have any knowledge of roof repair I did not question their repair and considered it resolved. I recently come to find out by another roofing company, that when South Texas Roofing came out to do the repair rather than do it correctly they used calking to seal around the vent and stop the leak rather that correctly doing the repair using the proper method. When I inquired with South Texas Roofing about the damaged to the inside of my garage I got the run around and nothing was resolved, I made the repairs on my own by hiring another company to remove drywall and assure there would be no electrical issues.
On April 24, 2019, I arrived home to find my roof had begun leaking causing damage and warping to my newly installed floors that were soaking wet, water damage to my recently replaced and repainted walls and ceiling in three rooms and restroom, and a growing puddle of water in the adjacent corner of the 3 rooms. The next morning April 25, 2019, I made contact via phone call with South Texas Roofing Owner, Michael R. San Miguel, I informed him of the situation and he agreed to come out the following morning to resolve the issue. I text him pictures of the some of the damages along with my address to assure there would be no further issues before the next rain storm came through. The following day April 26, 2019 I called out of work and waited for him to arrive, to my surprise he did not show up. Due to being overly patient, I did not contact him until following Saturday April, 27, 2019 to re-schedule a time for him to come. I sent a text asking for a time, he stated he would be at my home on Monday April 29, 2019. Again, I called out of work and waited for South Texas Roofing to arrive, I also called and text Michael San Miguel that morning but did not get a response, for a second time they did not show up to do the repairs. Since this day I have called, emailed, and text many times with not a single response.
Due to South Texas Roofing and Michael San Miguel unwillingness to uphold their contract I had another company come do the repair on my roof they disclosed several issues with my roof with pictures videos and showed me pictures of how the work should have been done in the first place.
I would truly appreciate it if Mr. Michael San Miguel or anyone from South Texas Roofing for that matter to returned my calls and up hold their contract and repair the work and damages. My current concern is that my roof will continue leaking and mold and other issues will arise.
Work Description: Missing Roof ShinglesComments: Called within seconds of requesting a quote, came and fixed the roof the next day. Friendly, quick.
Work Description: They put on my roof.Comments: South Texas Roofing did a good job. I am happy with how my roof came out.