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RM Termite and Pest Control

Description: RM Termite and Pest Control is a full service exterminating company with exceptional knowledge and skills in appropriate administration of exterminating needs. Servicing the Tri-State area since 1971, RM Termites and Pest Control is a family run operation. Owner, Ralph Klass takes pride in his professionally trained staff. Each associate receives continues training through college courses and professional association training. This continued education allows RM Termite and Pest Control to use the latest methods available to treat your home or business, such as pesticide free treatment. Each associate exhibits total customer dedication and respect. RM Termite and Pest Control is registered in the Tri-State area with the New Jersey Department of Environmental Protection, the Pennsylvania Department of Agriculture, and the New York Department of Environmental Conservation. RM is also a member of the NJPMA (New Jersey Pest Management Association) and the NPMA (National Pest Management Association).

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17 Reviews

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Work Description: Eliminate Ants from Condos

Comments: R M Termites handles the outside of our condo development. They have ben here many times, and the ant problem still exists. Nothing has really gotten better. two weeks ago, they came in to try and handle ithe problem from the inside. It is better, but we still have ants. Not much has really been done to improve the situation. I am on the board of our association, and wil recommend another exterminating company who can do the job correctly.

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Work Description: Bedbugs treatement

Comments: I am writing the entire story of what has happened with us. In August, we discovered bedbugs and started calling different companies. RM and other company responded and we had both of them inspect our house and took quotes. RM people had lower quote and promised plethora of services and apprently, like any customer, we went ahead.
On the very first day of treatment, they came and told us that we were supposed to clean all the closets. We told them we were never informed. They apologised and rescheduled and we cleaned the entire house for the treatment. Even after the treatement, we still spotted bedbugs and we were told that it will take couple of weeks for them to disappear. After a fortnight, they came for a follow up. We showed them pictures of bedbugs that we were still spotting and the person who visited our house for inspection told us that it will take couple of months and we should not bring back any of our clothing inside unless we are 100% sure. So, we did wait for couple of months. After that we still spotted bedbugs and had the inspector come and check our house. The inspector came and told us that there are still some of them and need to be treated. The very next day, we received a quote of $975 saying our previous treatment plan expired as it has been more than 60 days. When we told them that we waited for everything to go away, they informed us that these are new bedbugs and must have been brought by some guest. In the last couple of months, we had only one guest for 2-3 hours. When we told them the same, they blamed our guest, bedbugs and everything on the earth except for themselves.
Today, we had another inspector come to our house for regular inspection and when we asked him to check for bedbugs, he said, he is not 'supposed' to check but he will do it anyways. He checked and said he sees spottings. When we tried to explain him about our experience, he started saying that we are blaming him and attacking him. Attack? Really? We are very very upset. We live on one paycheck and are very hygeinic people. This is an unforseen circumstance for us and now we are hopeless. This is what my husband and I are experiencing and we will not continue their services. At this point we are still struggling but we need to accept that we made a wrong choice.

Pros- Very punctual with appointments. very prompt in response. staff is courteous. customer care is very good.
Cons- unhappy with the treatment.

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Work Description: rodent problem

Comments: The exterminator was timely in arriving at my home. He was courteous and explained to me step by step what he was doing, what he found, and ways to prevent the problem in the future.

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Work Description: Very punctual and pleasant. Extremely thorough inspection.

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Work Description: All of a sudden we had ants in our LR, DR, & Kitchen. Randy from RM came out. Wouldn't you know it , not one ant came out when he was here. He treated the area.

Comments: Randy was very knowledgeable about his job and of course very professional. We, in fact, enjoyed his visit. He told us to give it a little while but if we had any more problems or concerns to definately call them.

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Work Description: Termite inspection for home buy

Comments: Service man was on time...wasted no time ...cheerful personality...informative with explanations and will return when sorage area is empty to finalize

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Work Description: I thought I had carpenter bees, but found out only bees. these were exterminated

Comments: Of all the exterminators that i was given only
R&M came to my house. carl was professional, answered all my questions and put my mind at ease. we took his yearly service contract, and i would refer him to anyone looking for an exterminator.

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Work Description: fumigate entire crawlspace, perimeter of house inside and out, to eliminate springtails.

Comments: Prompt response, courteous, thorough and effective. Will only call this company now for future needs. Thank you Ralph and Greg!

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Work Description: My problem was solve between 2 hours,this is exelent!!

Comments: THX

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Work Description: Carpenter Bees

Comments: They did a professional job, and they were very good at explaining what to expect after the job was completed. We were very happy with their work.

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Work Description: Bed bug infestation.

Comments: Did not actually use any of them. Fixed problem without outside contractor based on advice from a number of sources including RM Termite. Kudos to RM. Buddy called back within minutes of my leaving a voice message. The other two companies never called.

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Work Description: Yellow Jacket extermination

Comments: Very courteous and helpful. Applied insecticide to the nest and assured me that every bee would die in about two days. Hasn't been two days yet but, so far, no more sightings of bees. price was reasonable and they guarantee their work

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Work Description: trap squirrels in attic

Comments: too soon to tell,will let you know

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Work Description: The fellow didn't do any work, for he said the problem was not animals, so he gave me good advice about having my soil tested, and he left. Very nice guy-- Buddy.

Comments: The other two places never called me.

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Work Description: Termite treatment
Bed bugs

Comments: RM Termite & Pest control's technicians were clean, courteous, and very knowledgeable. Their office staff made sure we were taken care of to the highest standards. I would highly reccomend this company.
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  • Member of the NJPMA (New Jersey Pest Management Association) and the NPMA (National Pest Management Association).
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