We Use the Latest Technology in the Pest Control Industry
Precision Pest Management is the only pest management company in Dallas-Ft. Worth 100% committed to running a sustainable, environmentally-focused business. Along with using advanced organic products, we also drastically reduce fuel consumption and waste with our innovative recycling program and two-person service vehicles. These
initiatives not only reduce our environmental carbon footprint, they also make our service the safest option for your family and pets.
3 ReviewsReview Me
Work Description: Quarterly Pest ManagementComments: Things went mostly alright, but then after over a year we decided we wanted to cancel to save money and also because we still had wasps and ants. That was when things started going horribly wrong.
My wife called them on 10-7-2017 at 1:39pm to try to cancel service, and was told she needed to speak to a 'route manager' (who of course was not available). I rolled my eyes, but she was forwarded to voicemail and left a detailed message. We didn't hear back and assumed we were good.
Around 12-8-2017 we got a notice of service for 12-13-2017. My wife immediately called again at 3:34pm and asked again to cancel. Again she was told she needed to speak to someone who, you guessed it, was not available. She said we'd already been through that and insisted on someone else, so was put on hold. After a too long hold, she hung up and called back at 3:41pm. She finally got through to someone who told her to email them at firstname.lastname@example.org to cancel. The employee promised that the cancellation would occur before the next service date of 12-13-2017. My wife sent the email at 3:57pm on 12-8-2017 and we got no response.
On 12-13-2017, precision pest management came for service and left a notice with auto draft. That night we sent an unhappy email, including an additional email we found online. We requested that we be cancelled again, and that we not be charged for the visit since we had asked to cancel and been told explicitly that it would happen. This time, we actually got a response that we were officially cancelled. In that response, it showed a zero balance. It said if there was a remaining balance shown it would charge in 15 days, but since it showed zero we didn't worry.
On 1-13-2018, they charged our credit card for $92.01 (the service amount). Nothing in the prior correspondence indicated this would happen, since we had shown a zero balance and it was a full month later.
We again contacted them, and they said it was for the service in december. We wrote them back that we had been promised we would be cancelled before the service, and they indicated that there is a 30 day written cancellation required. That's great, except we had tried to cancel starting 10-7-2017 and they did not indicate that either on the phone or in email prior to this point. Had their employees told us to submit the cancellation in writing in october, none of this would have happened. But they didn't. Had they told us in December when we called, instead of ensuring us the cancellation would happen in time, it might be different. But they didn't.
So either their employees are not trained on how people need to cancel, which is bad enough, or they just lied hoping we would not cancel or that at least they would get one more service out of us. Either way, reprehensible customer service.
Now we have had to submit a dispute with our credit card company and submit a complaint with the BBB. Stay away! Stay far, far away!
Little Elm TX
Work Description: Indoor and outdoor pest control on my new house.Comments: Precision Pest Control not only provides excellent service, they are courteous and professional. Whenever I've called between my regular services, they have always responded immediately. Just recently I called to let them know I had been recently laid off and would need to cancel a treatment, they responded by offering to do the treatment for free and hoped I would find employment soon.
Amazing company, with a heart!
Work Description: Srayed inside and outside the house with pest controlComments: Explained everything they were doing in great detail. Were very efficient and repeatedly reminded me I could call them back at any time if I was not satisified.