Main Services: Roofing, Remodeling, New Construction for Residential and commercial customers
Description: Payne & Sons Construction is a family-owned company that has been serving the Phoenix area for over 20 years. In 1998 the company was divided into two parts; the roofing division and the remodeling division. We at Payne & Sons are committed to providing you with a customer experience that is superior to any you have received from any contractor. We think that the best and most effective way of helping protect you, the consumer, is by giving you the tools you need to make a successful construction investment. Whether we can help you with our residential and commercial roofing division or our residential and commercial general contracting division, rest assured that we will do the best we can to inform you of what is most important and you will have the tools to make the best decision. Educate, Communicate, Warranty. We think you will like doing business the Payne & Sons way.
2 Reviews
Review MeGilbert AZ
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Price
Punctuality
Work Description: Roof Repair
Comments: Save yourself some time, money, and frustrations and do NOT use Payne and Sons. From the very beginning it was difficult to get them to come out on time and finish the job completely without us having to call and speak to multiple people before being told what we agreed upon initially, would be an additional charge now. Furthermore, they damaged some of the seams in my walls with their pounding and refused to fix them so I have long seams between the drywall panels shown ever since. They also NEVER came back to clean up the rotted boards and we were forced to do it ourselves. Now the cherry on top, 5 years and 1 week later we have leaks in the EXACT SAME SPOT and they refuse to provide warranty work as it's outside of the 5 year warranty...Every other roofer I've talked to since has a longer warranty on their work and stands by it with pride. Obviously these guys would rather make the quick buck and don't care about working with you as a customer. I'm still in awe there was no offer of working towards a common goal and I was told "well it's out of warranty and we can have someone come out for a quote" no thanks, I'd rather pay someone else who will stand by their work, do it on time, properly fix the area for more than their warranty period, and actually treat their customers like neighbors or even just human beings going through a crazy world. In summary, choose ANYONE else and let this be a warning...Phoenix AZ
Overall
Quality
Price
Punctuality
Comments: We have hired Payne and Son's to fix the roof problem we have. The work has not been completed but has been scheduled. I was very pleased with Mr. Payne's professionalism and his punctuality of service. He also worked with me to schedule a visit at my convenience.
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BBB A+ Rating, Certified Contractors Network,Arizona Roofing Contractors Association, Certified in GAF/ELK Installers, Certified VERSICO installers, Certified in OWENSCORNING Installers