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M&M Pest and Wildlife

Main Services: Pest and Rodent Control

Description: We are a Locally Owned Family operated full service Pest Control and Rodent Removal Company. We Have the most competitive pricing and offer several treatment options for any situation.

What sets us apart from other contractors: Our customer service and our No Pest Guarantee!

We are best known for: Specialty work,Bedbugs and Rodents/Squirrels

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5 Reviews

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Work Description: Mice/Rats

Comments: i did not see a single rat last night Nov18, so, so far so good still wish someone could tell me where these rats came from in this neighborhood, i have been here 45 years and i have never seen this kind of rat here . /. . .

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Work Description: Hornets

Comments: took care of the issue with ease
Great service
Thank You

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Work Description: lots of very aggressive rats during sunlight days!!!!!!

Comments: traps were spring within hours time will tell!!!!!!!!!!!!!
Hi there - we enjoy working with you!! We are keeping up and making you pest free!!

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Work Description: Rodent removal

Comments: The employees were all great.  They're nice, came on time and answered my questions.  If they can get the job done for you, you'll have a great experience.  However, if anything doesn't work out and you have to talk to the management/owner WATCH OUT! 

To be honest, this company tried very hard.  I hired them for a rodent removal and for 3-4 months they tried their best, but they were completely unsuccessful.  They did not kill or remove a single rodent.  We heard rodents almost every night and saw them run across our house on multiple occasions.  They came to my house a lot of times, but were unable to remove any of the rodents. There was definitely some careless work in the beginning;  I do recall that after 4 or 5 times, they did another look around and found more places that according to them "should've been fixed earlier", but the real issue here is that they don't stand behind their word.  

They advertise on their website a "100% satisfaction guarantee."  Obviously, after 4 months of still living with rats, I was unsatisfied.  When I called them, and Mike the owner finally stopped yelling at me (this was shocking and unnerving and by far the worst I've been treated by a customer support rep in my life) I told him that I wasn't satisfied and asked him about the guarantee from his website.  He was clearly not happy about my request and asked me to give them two more weeks, and if they don't get rid of them in the next two weeks, he'll refund my money.  I agreed (I preferred for them to get rid of them than to have my money).  They took a more aggressive approach with poison and after those 2 weeks, the final tech who came out told me that there is no more they can do; they aren't capable of fixing my problem and I should call the office about the money. That night a rat ran across my kitchen floor in front of my wife.
  
I contacted them and they refused to refund me the money.  They eventually offered to refund half the money and when I told them that we both already agreed that after 2 more weeks, they'd refund the money, I never heard from them again.  
I rarely write reviews at all, let alone negative ones, but I can't work with businesses that don't keep their word.  I went through the BBB and this company responded that they were at my house many times and have all the paperwork for that.  I never denied that.  I just requested them to give me the refund that they told me they would and that they advertise on their website.

I reached out to them multiple times before posting this review requesting the refund they promised and guarantee, and they never directly responded to the fact that they agreed to it.  I would definitely NOT recommend this company.

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Work Description: Pest Control

Comments: Glad you introduced me to M&M. I plan to be a long term customer.
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  • Pest Control License in TX :
    #0748924
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