Good afternoon Denise. We took a look at our records/schedule and it doesn't show that a technician from our company, Mammoth Door and Construction, ever actually came out to your home to provide an estimate/service. We here at Mammoth make sure to state our pricing over the phone prior to booking any appointments, just so there are no surprises at the time of the appointment. I feel that you may have had this experience with a different company. As you can see our company on Google has hundreds and hundreds of 5 star reviews and we would love the opportunity to work for you! So if you are still in need of garage door spring replacement please give Nicole a call at (248)636-0645.