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Maintenance Unlimited Heating and Cooling

Description: Maintenance Unlimited was founded in 2001 by owner Sean McKinney in Atlanta Georgia. The company was founded on the principle idea that a quality heating repair company should be easy to reach and always listen to the needs of the customer. Since Maintenance Unlimited's conception the company has been growing one heater repair job at a time. There are many heating and air conditioning repair companies in Atlanta it can be hard to know how to choose the right one. You must consider both price and quality of service and reputation of the company you are considering working with.
At Maintenance Unlimited we are confident that our reviews speak for themselves at BBB, Kudzu, or Angie's List and more. Call us today and we'll be happy to answer all your questions and work with you to figure out the best way to tackle your air conditioner or heater repair problem.

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3 Reviews

Review Me

Overall

Work Description: Ac

Comments: Short answer:
poor communication and no one showed up to the appointment. Poor service, would not recommend to anyone.

longer answer:
My AC had stopped working so I had called this company to try and get it fixed, I couldn’t meet with anyone the day it broke so i had asked to see if there was a time the following day , I was told that someone would contact me and schedule an appointment. I got a call that afternoon about scheduling an appointment, I was told that they would be able to come between 8-10. I gave my information and according to my call long I didn’t talk to anyone after that. I got two confirmation emails about the appointment. The next day rolls around and it’s around 8:10 ish and I call to give my gate code ( since I forgot to give it during the last call) realized They didn't’ open until 9:00 that day so left a message and waited. called and gave my gate code and asked if there was an eta on their arrival. the person I talked with said they would ask for the repair person to call me with an eta. I waited Until around 10:20 and then called again since I had not gotten a response from anyone. Another person answered and I had to give all of my information over again ( had to do this about 6 times wiry different people). they tried to reach out again to a technician and said someone would contact me soon. 10:40 rolls around and no response, needless to say no one could help me since they couldn’t get in contact with any technician and couldn’t tell me what was going on. I called a different service and canceled this company since there was such a lack of communication.

About 4-5 hr later another person calls me from this company ( the person I had scheduled with yesterday had a different number from the website number for some reason) and told me that I had called her again and canceled yesterday because no one would be able to come ,( my call long only shows one call where I actually reached her and we just talked about scheduling) there was no cancellation email or text saying the appointment had been canceled , no one during the morning mentioned that the appointment might have been canceled so I was unaware that that was ever a possibility, and I has no recollection of even talking about that. The worst part is that Diana made me feel like it was all my fault and I should have been aware of this the whole time. I felt very upset and it seemed like she was blaming me for her mistake. We hung up , and a few minutes later she had the gall to ask if I wanted to reschedule, after the poor service and lack of communication.

Needless to say if I could I would rate this zero stars but I can’t, the only positive was a few of the people I talked to in the morning seemed to want to try and help me, the rest made me feel like I was bothering them

Overall

Quality

Price

Punctuality

Work Description: air condition

Comments: Joseph Alfred, has been a blessing to
my family, he always on time. do a very good job. I would rate him as a
A+, good job Joseph.

Overall

Quality

Price

Punctuality

Work Description: Takes care of all of my residential and commercial properties.

Comments: He comes and does an excellent job from start to finish. Very professional staff, he is always equipped and I know he's good because I have never have had to call him back to tell him about something not working right after he's been at any of my properties.
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  • HVAC License in GA :
    #CR109222