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Indoor Air of Virginia LC

Main Services: HVAC service and repair

Description: Indoor Air of Virginia LC is committed to customer satisfaction in the installation, repair and service of home heating and air conditioning systems. Ray Dodson, owner of Indoor Air, has over 20 years of knowledge and experience in residential and commercial HVAC and carries a Master HVAC card. The foundation of Indoor Air of Virginia is built on integrity and honesty, and we will only perform work that is necessary to satisfy our customer needs. The only time we recommend replacing the unit, is when it is in the best interest of our customers. Our objective is to ensure homeowners are getting the most efficient system for their home. At Indoor Air of Virginia, we take the extra effort in performing a load calculation on all change outs and installs. Services we offer include: upgrading a heat pump, gas furnaces, mini split systems, hydronic systems, boilers, water heaters and service calls for routine maintenance and repair. We also design, repair and/or replace your home's duct systems. We sell and service all brands of heat pumps and heating and cooling equipment. In order to meet out customer demands, we are currently getting ready to kick off a new solar unit. This eliminates heat pump operation cost and provide solar power to operate other household appliances during off peak times.

The production and use of R22 , an ozone depleting substance, was phased out January 01, 2010. Although the transition is underway to a more ozone friendly refrigerant, many existing residential air conditioning systems use R22. As the supply of R22 winds down, consumers can expect a noticeable increase in cost when servicing their home system with this product. In anticipation of this phase out and increased cost to the consumer, Indoor Air of Virginia began selling 15 SEER or greater, R410A systems several years ago. This was to provide the consumer an energy saving, efficient alternative to the old R22 system. In addition, all of our units carry a 10 year parts and labor warranty .

The energy tax credit will expire December 31, 2010. Consumers who have a new energy efficient system installed in their home can receive a tax credit for 30% of the cost or up to $1,500.00. If you choose the new solar unit, there are additional incentives. This would be an ideal time for you to take advantage of the tax credit and enjoy the comfort and savings with a new high efficiency heating and air conditioning system in your home.

Indoor Air of Virginia provides quality and reliable installation, service and repair. We look forward to servicing residential and commercial clientele.

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6 Reviews

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Work Description: AC installation and repair.

Comments: If I could give less than one star, I would. Ray, the owner of the company, installed a new AC unit for us in February 2018. It stopped working in July 2018. We had to suffer in the hot weather for three days. Ray came to look at it and said there was a leak in one of the outside hoses and said he repaired the hose. The AC broke again for the second time in August 2018. Then Ray and his team said it was the inside coil that needed to be replaced. We spent several days in the hot weather while Ray and his team diagnosed and fixed the coil. The AC is still not cooling properly and runs constantly. I contacted Ray and he said he is not coming out and I can call some other company. He also said we do too much cooking in the house and that’s why the AC is not running properly. We don’t cook more than any other household and wherever we lived before, the AC worked fine even when cooking. Don’t recommend this company at all.

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Work Description: System Diagnosis/Repair

Comments: Early January 2018, my 21 year old Goodman heat pump finally had it. The heat kit stopped working properly, and of course because of its age, it was impossible for me to find a replacement. So I called my home buyer's warranty company, 2-10. Luckily this old Goodman was covered under my policy. So 2-10 first hired a contractor by the name of Indoor Air of VA. Indoor Air came out to my residence, late, and he barely even greeted himself. He pulled apart my old Goodman, lost some screws, didn't even use a multi-meter to test any of the components to see what the problem could be (even though I already knew what was wrong). Ray Dodson (the owner) left my residence and promised to give me an update within the next business day.

Four days later, no response from Mr. Dodson from Indoor Air of Virginia. I called him multiple times, often going straight to voicemail. But when I did get a hold of him, he gave me an excuse saying that he sent an update to 2-10 and he was waiting on them to respond. So I called 2-10 to verify this... He LIED to me. He sent nothing to 2-10, delaying the process. Meanwhile here I am freezing in 12 degree weather in my own house while Dodson sits in his cozy, warm home. He took my $103.50 deposit, and gave me NOTHING in return.

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Work Description: Trane

Comments: As the owner of Indoor Air I will add a little to comment from M.V. we found a bad compressor and one was ordered thru home warranty. As soon as compressor came in we squeezed her in with a Jr Tech. When he called me I was out of town so immediately called another company to come in. You can not charge a unit that is not running so of course it was low. The tech did not have a new dryer but it was 100 deg and the women inside was pregnant. I told him to get in in and we would come back. The customer did not pay a penny more and due to my actions was only down a additional 30 min. I think indoor air did a great job at getting air to customer and can not understand why she called me up to cuss me out since she was not even at home.

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Work Description: Replace compressor

Comments: Beware of this company! Indoor air if Virginia is the company that attempted to fix my air conditioner through my home warranty company. We ended up needing a new compressor. First off the customer service is terrible. Next the technician that came to replace the compressor had no clue what he was doing. He replaced the compressor and the told us the circuit board was out. So the warranty company sent another company out because this guy "didn't know how to work on Trane boards." The other company came out to discover that the compressor had been wired wrong, the wrong size capacitor had been put on and the filter was just moved from the old one to the new one. There was also about 6lbs less of coolant than required for that unit. SLOPPY WORK!

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Work Description: install heatpump

Comments: Very nice job. Even city inspector commented one of the nicest jobs he had seen in awhile. Heats great!

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