Main Services: Tile/Grout Cleaning & Color Sealing, Tile and Stone Installation
Description: For over 16 years, Grout Works has been perfecting the art of grout color sealing and complete shower restorations. Our custom color matching system offers customers an unlimited choice of shades and colors for a perfect match and customized look. We do complete shower restorations: grout cleaning & color sealing, mold and mildew removal, soap scum removal, damaged grout repair and re-caulking. We provide fine, quality workmanship guaranteed to please any homeowner. With our service, you'll enjoy low maintenance, easy to care for, stain free, permanent grout. Grout Works gives FREE ESTIMATES and in home DEMONSTRATIONS.
10 ReviewsReview Me
Work Description: Updated reviewComments: I had the company come out to my home in November of last year to reseal our shower. Initially everything was going great. As you can see with my previous review. However, around Mid January I noticed that we were getting mold and some of the grout had seem to be deteriorating I waited a little bit longer wanted to see if this was going to become a bigger issue before I contacted the company. I initially emailed and asked about the warranty we spoke about prior to him completing the job. I informed him that I noticed some deterioration and wanted to have that repaired. We ended up speaking in March again about this and I was told to send pictures.I emailed pictures March 30 the day I was contacted and I was told that someone would come back out to fix the job and surprise that never happened. I sent him a text April 26 asking if he had forgotten about me?? He replied no and asked if I would give him a call. Once we spoke on the phone he then begin to backtrack and state that basically the work isn’t under warranty and this is going to happen. I stated to him that while I agree wear and tear is naturally going to occur I just didn’t think it would happen this soon since we just had the entire shower resealed. He stated again that he would have someone come back out the next time they are in this area. Well I don’t live too far from Raleigh at all and it has been months and I haven’t heard anything back. I knew it was a complete BS when we spoke on the phone and that he had no intentions of following up and having someone come back out. The last I heard from him was in April it is going to be July tomorrow and still nothing I can’t imagine that he hasn’t had any service close to this area considering that I’m only minutes away from Raleigh. We try to support local businesses and this ends up happening. It’s completely unfortunate that he’s not following up on what he said he would do. We work hard for our money and don’t like giving it away for people to then just take advantage. I should report to the Better Business Bureau but we’re just calling it a loss at this point. I just want share my experience with others so they are aware.
Work Description: Grout Repair/ReplacementComments: Excellent job re-grouting our shower!! Would highly recommend.
Chapel Hill NC
Work Description: Grout Repair/ReplacementComments: Grout Works did a very nice job or re-caulking the edges and corners of three bathtubs in our home. Personnel were professional, polite, and friendly.
Work Description: Tile Floor RepairComments: My shower floor and surrounding tiles look great! Timely, professional and very nice!
Work Description: Grout Repair/ReplacementComments: Very courteous, professional and knowledgable. Took great care to keep work area clean. Throughly explained their work and told us how to care for it.
Holly Springs NC
Work Description: Tile Floor Repair
Work Description: Tile Floor RepairComments: Great job great people. Hard workers. Punctual. Vet professional. I would recommend them.
Work Description: Grout Repair/ReplacementComments: Dalton did a wonderful job. Both showers have not looked this well in years.
AC Carrboro, NC
Work Description: Grout work tiled our backsplash.Comments: They did a good job.
Work Description: Rework of grout in 4 baths. Sealed baths and floors. Rework of grout on two slate porches and sealedComments: Ron and his team put you at ease. You are always hesitate to have workers inside your house for hours but this team made you feel comfortable. There work was efficient. They maintained a clean work environment. They understand their business.