I responded, almost immediately,to the lead. He was surprised when I told him I would come out within the hour, tried to make a repair of the old faucet, but was unrepairable. Told him I would be back,the next day,to make the necessary repairs.I cut out the old faucet, installed a new faucet, ran all new piping,and shutoff. He called me that night, and said, he thought it was awesome, and was very happy with the job, it makes me feel good ,when I have happy customers!

I'm sorry if you feel I didn't come prepared,but your cielings are higher then normal,i attempted to go into the attic,but you told me not to try,I told you I could come back with a taller ladder but I guess you didn't want to wait,since you were already up in the attic, I asked you a few questions about the ductwork,that you seemed to know, a little about it.I asked you if any of the duct work was disconnected, you said no,I asked if know about the dampers, with the handles on top,you said yes, you saw them;I asked which direction were they facing,you said they were going longitudely or same direction as ductwork, which means there open, so now I know your getting,full airflow through each duct.Which doesn't make sense, since your not getting good airflow at the end of the run.Then I asked you if the trunkline,is all the same size,or does it tapper down,through the run of ductwork,and you told me it was all the same size,which tells me most of the air flow is being taken by first few rooms,so I told you, you would probably have to change the ductwork,so it tappers down to end of run, to get proper air flow.I told you to adjust the vents in the first couple of rooms halfway, and fully open vents at end of run, to get better airflow for now.you asked me what it would cost to repair the problem,I gave you an estimate of $2,500 to $3,000 that was just an estimate,I couldn't give you an exact price until I go up into the attic, to see what the problem is,which is what I would have done,if I came back with a ladder.Respectfully!

I've been working for Peter,for over 7 yrs now,I think we built up a good relationship with each other.He always calls me whenever he has a problem,and I am always there for him.He is one of my best customers;I look forward to keep doing work for him.