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Dempsey Energy

Main Services: All residential and commercial heating, oil, gas, air conditioning needs and plumbing

Description: Your HEATING and AIR CONDITIONING specialist, www.dempseyenergy.com is the name you can count on for all your heating and air needs. On call 24-hours a day, our highly trained technicians will arrive with a fully stocked truck, ready to solve whatever your problem may be. Whether that means service or installation, you can trust that you'll be getting the very best in quality and craftsmanship, with close attention to detail. We strive to provide exceptional customer service to all of our residential and commercial customers. As our customers needs have changed we have worked diligently to change our products and services to meet those needs. Therefore, we now offer a variety of pricing , payment options and financing that are designed to fit every budget. And as always, we will beat any reasonable price!

Service Area: Blackstone, Framingham, Ashland, Fayville, Holliston, Hopedale, Hopkinton, Mendon, Milford, Natick, Sherborn, Southborough, Wayland, Woodville, Bellingham, Canton, Dedham, Dover, East Mansfield, East Walpole, Foxboro, Franklin, Mansfield, Medfield, Medway, Millis, Norfolk, Norwood, Sharon, Sheldonville

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28 Reviews

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Work Description: AC Calabrese replacement and repair

Comments: Awful. Just awful. Condescending rude and not customer focused in difficult circumstances. Save your self time and energy. We have been waiting for a repair for 6 weeks going on 7. Dempsey was contracted through American Home Shield to make a service call. They needed to order parts and apparently they were order twice which were wrong. The part was no longer available. Finally AHS said they need to order a whole new condenser and have it delivered to Dempsey. That arrived today and instead of being responsive and install it as soon as possible, they told me it will take a week to come out and there is nothing they can do. This was their response after 6 weeks of waiting. I called this morning expressing my frustration and shared that I was going to share my rating on social media if we don't get a customer driven resolution. The owner Eric Dempsey gets on the phone and tells me he is not going to complete his contractual obligation, find someone else and hung up on me. Furthermore they neglected to say that modification are needed on the new condenser which they did tell AHS before the parts were ordered. So here I am after 6 weeks with a broken AC, no parts and no repairmen. What a shame and a terrible way to treat a customer. Tell your friends and take my story into account. Period.

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Work Description: Boiler Repair/Service

Comments: Did the job for the price quote, that is all that I can expect.

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Work Description: Central A/C - Repair/Service

Comments: They did an assessment and gave quotes for a) looking for a leak , and b) refilling unit with freon - - both quotes were exceptionally high, in my opinion. The fee for assessment was per A/C unit, not per household unit - they would not assess my 2nd A/C unit, even though they charged $99 for 10 minutes of assessment.

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Work Description: Buderus boiler

Comments: tech was not very familiar with the system when they informed me that they were, he was totally unprepared, he looked at it, made a phone call to the manufacturer, found information he was looking for, told me he will call me back with an estimate later on that day, never heard back from him at all

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Work Description: evaluate leaking cesspool drain pipe

Comments: Secretary booked appointment for evaluation of the leak knowing that this company does not perform cesspool pipe services. She denied that we had a discussion prior to the appointment and accused me of “just not wanting to pay” when I tried to inform her of the issue.
The technician knew when he arrived that he couldn’t fix the problem but demanded payment anyway.
I was looking forward to hiring this company to fix my pipe. Instead I got ripped off !!’
Nancy is a very nasty, stubborn and not able to admit when she is wrong. There is no accountability whatsoever.

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Work Description: Drain Clog/Blockage - Clear

Comments: Excellent- Fast efficient, gave me good advice about how to handle the problem.

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Work Description: Tub faucet dripping

Comments: They called and set up appointment and ended up coming 1 hour earlier. Pricing was up front and kind of reasonable. Very friendly and courteous. They did a quick job and were very nice.

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Work Description: Boiler Repair/Service

Comments: Very courteous and involved me with the work he was going to perform and the price.

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Work Description: Gas Furnace - Repair

Comments: I found the problem and requested them to replace two ciruit boards. They found the boards and replaced them for me. Very good job was done.

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Work Description: Furnace/Heating System - Repair/Service

Comments: Top notch!

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Work Description: Furnace/Heating System - Repair/Service

Comments: the service tech made short work of the problem and our heat was back on in less than 5 minutes.

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Work Description: AC Repair

Comments: Good

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Work Description: Service boiler

Comments: Excellent

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Work Description: New Boiler / Water Heater

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Work Description: Defined problem

Comments: Fixed it.

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Work Description: Installation of shower valve on opposite side of tiled shower. A 12" square hole in the wall was neatly cut by plumber to do valve install.

Comments: Charles did an excellent job and I would hire him for any additional plumbing job.
Neatness counts and he cleaned up area as expected. Thank you.

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Work Description: Removed and replaced 2 toilets.

Comments: Worker was excellent. Showed up on time, worked efficiently and removed all trash.

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Work Description: New water heater and changed fittings in bathrooms that had corrosion

Comments: Charles was pleasant and informative

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Work Description: replaced overflow tank on my boilder

Comments: young man was friendly and professional. did a great job

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Work Description: Referral

Comments: Thanks

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Work Description: I had a capacitor in the central air system replaced

Comments: They charged me nearly $400 to take 15 min to replace a $20 part. Total rip off but at least they came same day I called and had the replacement part with them.

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Work Description: Repaired central air.

Comments: I had a very positive experience with Dempsey Energy. Their technician, Gary, was terrific. I brought them in to give an estimate on replacing the Central Air for my upstairs. A prior repairman had said the system was shot and needed replacement. Before giving me an estimate, Gary asked me what was wrong with the system. I told him and he said, "Let me take a took. I think I can fix that." And he did. It would have been very easy for him just to quote a new system for me. Instead, he labored in a hot attic and saved me thousands of dollars. Very pleased with my experience.

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Work Description: to fix central AC

Comments: He came and checked out the AC said i had a small leak and wanted to know if i wanted it fixed and i said yes.He said he was going to the office and order the part that was needed. after a day I called the office to find out when the part would be in . The woman i spoke to said she would call me back and let me know,and i am still waiting ,the job was done 6-13-16 and today is 6-22-16 So i paid $309.00 for a job not entirely fixed. I am very disappointed. Thank You Diane Faria

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Work Description: All Duct Work Cleaned.

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Work Description: new oil furnace,indirect water heater and the techs solved my heating issues that the last company left.

Comments: Thanks again,John, Jake and Craig,the work you guys did is top notch,finally after 20 plus years,the heat throughout the house is normal,thanks again Tom Kelly

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Work Description: air condition work

Comments: your was very professionally i am very satisfied, i would recommend you to any one which i am so i will see you soon.

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Work Description: AC Condensing unit was to be replaced.

Comments: Eric took the time to find a unit that could be placed on the roof of my rental Condo. The Tech's were on time and met all expectations. Price was right, very happy
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