Main Services: Full Home Remodel, New Construction, Home Renovations, Room Additions, kitchen Remodeling, Bathroom Remodeling
Description: Dream Home Construction serves as a leading contractor in the San Francisco Bay Area. We're a team of fully-certified professionals who tackle everything from complex large projects to smaller remodeling jobs. Fueled by our commitment to excellence, we go the extra mile to make sure clients are completely satisfied with our work. Call us today to schedule a free consultation.
Service Area: Belmont, Burlingame, Half Moon Bay, Los Altos, Menlo Park, Atherton, Portola Valley, Millbrae, Mountain View, Redwood City, San Bruno, San Carlos, South San Francisco, Sunnyvale, San Francisco, Palo Alto, Stanford, San Mateo, Alameda, Danville, Alamo, Canyon, Clayton, Diablo, Fremont, Hayward, Castro Valley, Lafayette, Livermore, Moraga
2 ReviewsReview Me
Work Description: Building an addition on my homeComments: I am not great with words, but I have to talk about what a great job Gary and his crew did on the massive remodel to our home. We didn't think we could find a contractor who could cover all the bases--especially at an affordable price. I didn't know about Dream Home Construction yet!
His price ended up a little LESS than the estimate--he brought the whole thing in at less than the budget we had planned and a week earlier than he promised! With so many contractors who try to inflate expectations and end up disappointing you, how refreshing to have someone who instead pleasantly surprises you!
Five stars! I will definitely use them again!
Santa Clara CA
Work Description: Remodel of both bathrooms and laundry area.Comments: Incompetent Swindler - Do Not Trust
We hired Gary to remodel two small bathrooms and a laundry area. We provided him with 3D drawings of what we wanted and he was eager to get started. We were in no hurry. This concerned me because it takes time to order materials and I didn't want the lack of materials to cause a problem, but he said it would be ok. Anything to get us to sign up. Immediately, there was a push to get materials in. Of course, Gary pushed to just get stock items from the local store; not the items I wanted. And he is quick to do the demo, leaving you with no bathrooms, a tactic I think he uses to swindle you for more money later, if necessary.
Well, there were major problems with the design when it came to code. Gary is there to sell you a job; just not the job you want done. Note that he pushed to get materials that could no longer be used in a new design... custom bought materials that could not be returned leaving the homeowner holding the bag. Then we found out it wouldn't pass code. We planned a large window in a tub area that is a big no-no according to code. I think this should have been something a contractor would know.
Then they moved the toilet 4" closer to the vanity than plan without telling us. So now the vanity we bought wouldn't fit in the remaining space. As you can see, the pattern of getting "a" job done rather than the job we wanted done is starting to form.
The above launched an urgent redesign and all new materials as he kept pushing and implying it was our fault his team was delayed and we were now responsible for him needing to reschedule his team. And now there was clearly plumbing rework that needed to be done.
So I redesigned it practically overnight and had to ask him if it passed code before we moved forward. We got the yes, only to find out once again that it did not pass code due to the venting fan. He thought it would be good to just have a huge eyesore of a box sticking out of the ceiling with the fan so we could pass code.
Prior to this, we had several conversations about the placement and shape of the new shower, now that a tub wouldn't work. The drawing he left for the foreman the next day simply did not follow what I asked for. I literally had to put duct tape on the floor to show the foreman where to build the base of the shower. What Gary put in wouldn't have had proper clearance between the shower door and the vanity.
The window was to go in where a door used to be. I told him the measurements of the window and told them to let me know when they were going to frame the window and I would tape off where I wanted it to be. Notice, I am needing to put duct tape in again to ensure proper placement. Well, I came home one day to find the door removed and the new window frame already in place... in the wrong place. It was put so close to the adjacent wall, there would be no room for window trim or the stacked stone on the adjacent feature wall.
I told them to stop work immediately because we obviously were not on the same page. I could not trust what I was communicating would be implemented, and quite frankly, it was being ignored. This job was quickly becoming "get a job done" rather than get "our" job done.
It became normal conversation to figure out how we could speak directly to the foreman because we could not trust Gary to get it right.
All along, I wanted a feature wall behind my vanity. I wanted to "want" to be in the bathroom and I wanted a stacked stone and tile feature wall. We discussed it many times and it was in the original drawings provided to him. There were written conversations about it.
When we next communicated with Gary, he now told me that putting the stone ledger wall was never part of the contract and it would cost me an additional $3500 if I wanted him to do it. In my opinion, he was trying to recoup for losses his incompetence caused and was putting the bill on me. In particular, he was now taking the one thing I wanted most out of the contract as a way to force more money out of me. Every person I ever contacted about this job, this feature wall was the most important aspect.
Gary is grossly incompetent when it comes to knowing what is necessary to pass code. He frequently had to ask his foreman (in front of me) if what we wanted would pass code. He will tell you yes just to sell you job, then you are on the hook for the fallout.
He was also grossly incompetent when it came to managing the project. Unless I was there in the morning to discuss it directly with the foreman, it went in wrong. We literally started locking the materials up in the garage so items could not be installed before I could make sure I knew the foreman knew where and how to install them.
Gary is incompetent and I believe tried to swindle me to cover for it.
Prior to this review, I communicated in writing to Gary I did not agree with him trying to charge me $3500 more for the feature wall behind the vanity. He abruptly quit on us, leaving us with both our bathrooms gutted, and the project is not even to the first rough inspection. He has threaten to sue and threatened to put a lien on the house even though an arbitration agreement was signed in case there were disagreements. I consider these tactics to be manipulation tactics, which I saw throughout my time working with him. He did not give us 72 hours after signing the agreement before he had come in and did the demo work. We have now been without any bathroom for around a month.
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