Main Services: Remodeling
Description: We are a full-service contractor that specializes in remodeling kitchens, bathrooms, or your entire house. We also can help you with any commercial business as well. Take a look at our reviews, and body of work you will find that we are different buy having onsite employees complete the work and not random amounts of trades. Give us a call today!
What sets us apart from other contractors: Having employees perform 80% of the work at hand while also managing it.
We are best known for: Beating time lines and securing materials to allow your budget number to stretch farther
3 Reviews
Review MeAtlantic Beach FL
Overall
Work Description: Total home remodel
Comments: Do NOT hire these people. They do not pull permits. They lie and don’t finish the work. They have people that work for them quit or fired and don’t get paid. They will tell you they ran out of money and can’t finish work. We waited one year later and still did not finish. Our floor is coming up. The sub floor was not fixed and the flooring installed incorrectly. Do yourself a favor do NOT hire these people. Josh and Ashley are not good people.Jacksonville FL
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Work Description: Bathroom Remodel
Comments: We hired this company in early 2019 after finding them on an app called Thumbtack. They were going under a different name associated with the owner’s father’s company. Hence all the five-star reviews were actually associated with another company under different management. That explained how this new brand-new company could have reviews from 2018. Since then I've realized how easy it is to become a business and incorporate. At the time, their Facebook page was nonexistent, and they had absolutely no Google reviews. I wish I would have trusted my gut from the beginning before hiring this company.The owner was unavailable and non-respondent after the contract was signed. The contractor had absolutely no concept of time management. If I can offer this company any advice it is stick to your word, it goes a long way. Time and time again we were told someone would arrive on a certain day at a certain time. Needless to say, we felt that we were at the mercy of the contractor through much of the process. The most disturbing process of dealing with this company came near the end of the month when we were finally close to finishing. There were numerous issues left unresolved including electrical concerns and holes made by workers that punctured through to the outdoor siding. The contractor had the audacity to call us asking for the remainder of payment before more than 13 issues were still incomplete. The remainder of payment was the only thing that we had hanging over this company's head to finish their job and leave our home. If the contractor wanted to pay his employees at the beginning of the month, he should have managed his time better.
The contract was vague however it did state the owner would do a final walkthrough with the client before final payment was made. This never occurred. Instead the owner took a vacation out of the continental United States and left numerous text messages unanswered. All in all, we had two bathrooms completed and it took three months. If I was to rate the work over all I would give the job a 6/10. The guest bathroom was done better than the master. The tile is uneven. The caulking cracked soon after the job was finished. They left our exterior doors open with the AC running after being asked repeatedly to please close the door behind them. They cracked pieces of our indoor walls. The contractor tried to have a man paint around the vanity in the guest bathroom while the vanity was installed. The contractor repeatedly showed no respect for me and our home/ property. They give you a year warranty. However, there was absolutely no way I was ever welcoming anyone in this company back into my home ever again.
I am assuming this is a side business for the owner. Clearly, he and the contractor could have a lesson in customer service and professionalism. He is really good at selling you and making sure you know he's a top 30 under 30 in Jacksonville. Overall most of the workers that arrived at our home worked hard. However, word of advice, it reflects poorly on the company when only one person arrives once or twice a week and spends the majority of their time talking on the phone about basketball games while no work is being accomplished.
I swore off contractors and home renovation after our experience with this company. I've never been more frustrated in my life. This company literally overturned our lives. However, we have since then given another company a contract to completely remodel our kitchen, lay new flooring throughout the entire 1400 square foot home, and take down several walls. The work was done beautifully in under 10 days and for nearly as much as Certified 360 charged for two bathrooms. This company, unlike Certified 360, did not laugh in my face when I asked for a drawing of the expected plan. Please the note the contractor associated with Certified 360 stated “I know what the layout will look like. Trust me.” I will be happy to provide anyone information for the extremely professional and punctual contractor and company that have finished our kitchen and flooring remodel.
Jacksonville FL
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Quality
Price
Punctuality
Work Description: Move load bearing walls and major remodel
Comments: Certified 360 folks were Johnny on the spot when they were bidding for this job. They had good reviews and we found nothing in their backgrounds to indicate there would be any problems. We hired them over several other, well-qualified remodeling companies. Their price wasn’t the best, but we felt we could work with them better than the other firms that we interviewed. What an absolute mistake. From the start of the job the people that sold us the job were nowhere to be found(the owners .) we learned about three weeks into the job that certified 360 did not pull a permit for our major living room, dining room, kitchen, and family room remodel. When the city of Jacksonville stepped in and they were forced to get a permit for this project, certified 360 spent a month dragging their feet, and holding up the project. They subsequently had to rip out everything they did and redo it all to the correct Florida building code specifications. We also found out at that time that no one at certified 360 has a contractors license. They Are in business under the umbrella of another person’s contractors license who has really nothing to do with their company other than having his name on the business license. Fortunately when he became involved our project started to move forward, but not after we were in the fourth month of what should’ve been a 3 to 4 week project. The management and owners of certified 360 were nasty, unprofessional, unreliable, and generally difficult to deal with. We wish we could recommend them based on what we thought we knew when we started down this path but we hired what we thought were experts who turned out to be something closer to unprofessional amateurs. Really good salespeople though! Subs started calling us directly for money about a week after the permit fiasco. We think that’s all handled now but what a scare. It wasn’t until the man with the contractors license got involved that we started seeing real professionalism and progress. If you’ve already hired these people, I urge you to ask them for partial or full lien releases from all subcontractors before you give certified 360 any money. It is within your right, and subcontractors can send you notifications that they intend to lien your property up to 45 days after they’ve already done the work. You need to be sure the money you pay certified 360 is going where it should,. If you are considering hiring these people I urge you to look at other contractors. Check the Better Business Bureau, check Angie’s list, check every review you can, even call the city of Jacksonville to ask what they know about specific contractors. Do you yourself a favor and pass these folks over if you have the opportunity. We thought they were going to be great to work with and this turned out to be the biggest remodel nightmare of our life, and this is definitely not the first remodel we’ve done. Really a shame, and sorely disappointed in the attitude and unprofessionalism of the people that own uncertified 360, Josh Downing and Ashley Bullion. I guarantee they’ll tell you that we were difficult to work with, but remember they are the “professionals” that neglected to get a permit for a remodel job. In the end the city of Jacksonville made them hire an engineer, and I repeat, rip out everything they had done originally. Had we not forced them to get that permit, our roof may have fallen in on our heads.-
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