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Bestway Plumbing and Drain

(31 Verified Reviews) Review Me

Main Services: plumbing

Description: We are a family owned and operated business with over 25 years experience. All of our technicians are trained with all the new technology as it continue to advance. We strive to make sure we're able to take care of our customers needs.

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  • tankless water heater install
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31 Reviews

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Overall

Work Description: Water Heater repair

Comments: Bestway installed my new water heater 4/2022 (high end about $2K). Called them 27 Nov 2023 to repair. Tech came out next day, looked at it for a few minutes, said he would need to replace the parts. (my sense is he seemed to be aware of problems with this system) After unsuccesfully trying to look up the parts, tech said he would follow up later. After no response for almost 3 weeks, called for a status and Bestway said the parts vendor never called them back. I said after 3 weeks, you are just now telling me that. Bestway said they would order the parts. Got the estimate, $650 to rebuild. Called back to say that was unreasonable for a 1 1/2 year old water heater. Response was "warranty expired"- "our techs don't work for free", and Bestway also said "call the manufacturer if you are unhappy". Not a good way to respond to and treat customers. Guess I was being given the brush off. As a veteran and Virginia resident, I unfortunately would not recommend Bestway. Poor customer service and poor communications skills. Proceed with caution for their services. They may do some good work, but unfortunately they need to do so consistently. The cost is not the issue, I may have to replace the heater in the end, but thats my choice and also to NOT use Bestway services.

Overall

Work Description: Toilet Repair

Comments: Big Dan and Little Chris were absolutely wonderful during the repair of my toilet. The both were very kind and professional and their experience and knowledge was evident as they patiently listened to my concern, examined the toilet and then gave me options and recommendation and allowed me to choose my course of action. Then they explained to me exactly what they were doing as they fixed the problem. I really enjoyed the experience and the price was reasonable.

Overall

Work Description: My review is based on Bestway's installation of a L7LXDCS150B 1.5 cubic foot CitySoft carbon filter/water softener.

Comments: Overall, my experience with Bestway was not pleasant, led to thousands of dollars in damage, and resulted in lost hours at work. I will not recommend them because of their incompetence. Almost all of their service calls were prompt and preceded by phone calls. The company promptly responded to my initial service call. Nevertheless, I can't in good conscience recommend this company to others because a master plumber should not fail at something as simple and easy as tightening a fill plug, refusal to compensate a homeowner for damage obviously incurred from said incompetence and forcing homeowner to use his house as a test facility.

Overall

Work Description: Faucets/Fixtures/Pipes Repair/Replace

Overall

Work Description: Drain Clog/Blockage - Clear

Comments: Excellent work, clean and efficient

Overall

Work Description: Water Heater - Repair/Service

Comments: I would have given them a 5 star but we did run into a problem but to their credit it was quickly and professional addressed. I would use their services again and can honestly recommend them.

Overall

Work Description: Drain Clog/Blockage - Clear

Overall

Work Description: Plumbing

Overall

Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: Excellent and very nice.

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: great people and pricing.......glad I found them

Overall

Work Description: Plumbing

Comments: Very professional

Overall

Work Description: Drain Clog/Blockage - Clear

Comments: Very satisfied with Skip & his partner. Would use them again & recommend

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: Excellent results.

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Work Description: Plumbing

Overall

Work Description: Installation of 2 Toilets

Comments: Great work, Responsive, timely, highly recommend!

Overall

Work Description: Faucet Plumbing Reconnetion

Comments: After calling many plumbing vendors to gather quotes on a plumbing reconnection, I stumbled across Bestway Plumbing and Drain. From the get go, I had a positive experience. Their admin was very quick to respond to my messages and schedule me for an appointment to get a quote. When Skip and Christopher arrived, they respected our no-shoe policy and wore shoe covers, wore a mask, and were extremely pleasant and professional. They assessed the job needed to be done and provided me a very reasonable quote. Following the quote appointment, it was very easy to schedule a time for them to return to complete the job. Bestway Plumbing and Drain is a family-owned business and it was evident in working with them that they cared about their customers and didn’t want to rip them off just because they could (like a lot of the other vendors I had contacted). Additionally, Skip was very patient in answering my questions and providing advice on other areas of importance. I will definitely be recommending them to family and friends for any of their plumbing and drain issues!

Overall

Work Description: Plumbing install

Comments: Beat 4 other bids, on time and prompt service.
Improved upon my installation idea in both function and appearance. True professional tradesmen. Will be using them in all future renovation work. A rare find in today’s service industry.

Overall

Work Description: They came on time and were very quick to respond to my initial inquiry. They diagnosed the issue quickly and were able to resolve it as well in quick time. Very pleased with the team and would definitely recommend them.

Overall

Work Description: Replaced Kitchen Faucet

Comments: Bestway responded immediately and set up an appointment for our leaking kitchen faucet. They came out and accessed the situation and made necessary adjustments to tide us over since we felt after 26 years it was time to replace our faucet. We spoke to Sean and Will about some choices since we really wanted a faucet that had a built in water filter. They gave us some pricing and 2 units that night and after we did some research we decided on an American Standard Saybrook faucet. The office gave us the price of the faucet including installation and it was ordered. As soon as it came in ,Geri, the office manager emailed us to schedule installation. The installation went beautifully and Shawn and Will were professional and a delight to work with. We will definitely use Bestway the next time we have plumbing needs.

Overall

Work Description: Kitchen Faucet replacement

Comments: Bestway responded immediately and set up an appointment for our leaking kitchen faucet. They came out and accessed the situation and made necessary adjustments to tide us over since we felt after 26 years it was time to replace our faucet. We spoke to Sean and Will about some choices since we really wanted a faucet that had a built in water filter. They gave us some pricing and 2 units that night and after we did some research we decided on an American Standard Saybrook faucet. The office gave us the price of the faucet including installation and it was ordered. As soon as it came in ,Geri, the office manager emailed us to schedule installation. The installation went beautifully and Sean and Will were professional and a delight to work with. We will definitely use Bestway the next time we have plumbing needs.

Overall

Work Description: Replace hose bib, install new shutoff valve, minor toilet rebuild

Overall

Work Description: Clogged kitchen sink

Comments: They came out the day after I contacted them. Said they would be out between 9 and 11 and were out at 9 on the dot. Very professional and friendly. They fixed the problem quickly and were very reasonably priced. Will used Bestway from now on.

Overall

Work Description: Unclogged drain

Comments: The Bestway father-son team was awesome! They arrived on time, were very professional and courteous, and got the job done in no time! I was very pleased with their service and will definitely hire again!

Overall

Work Description: Replace water line

Comments: We had to have our waterline replaced and our warranty company sent Bestway out to assess the situation. They were more than fair with their estimate, got us scheduled right away, were extremely professional in their work, always courteous and punctual. We already have another estimate for a non-emergency plumbing project that we want them to do. Highly recommend.

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Price

Punctuality

Work Description: Mixing Valve Replacement

Comments: Excellent service! Arrived on time, very nice and professional, and thoroughly analyzed the situation and made recommendations. They were very good about explaining the issue to me to make sure I was comfortable with the repairs. Because they are so well prepared, they actually had the part I needed (a new mixing valve) with them and fixed my hot water issue immediately. Highly recommend and would absolutely use them again!

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Price

Punctuality

Work Description: General maintenance water softening system

Comments: This is the best company I’ve ever hired to do plumbing works in my home. They are efficient, clean, respectful, kind and their prices are very reasonable.
I would recommend them any time, 100%.

Overall

Work Description: Plumbing for Addition/Remodel

Comments: Great

Overall

Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: Excellent really impressed with his work, most of all he was on time and I love it

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Price

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Work Description: Repair pipe

Comments: Jason came on time and was able to diagnose the issue within minutes. Very professional service. Definitely recommend for any jobs.

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Work Description: Added water line for basement refrigerator water and ice maker.

Comments: Did a great job. Job wasn’t too challenging as walls were open in basement area. Provided estimate and completed job in same day in about one hour. And ts been a week and no issues. Seemed a bit pricey to me, maybe $100 over what I thought it would be, but that’s just opinion. Overall completely satisfied.

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Price

Punctuality

Work Description: heater installation and gas piping

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  • VA Plumbing License in VA :
    #2710072510
    VA State Contractor License in VA :
    #2710072510
  • Family-owned & Operated
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    Locally-owned & Operated
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    Military Discount Available
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