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Ben Franklin Plumbing

Main Services: Residential Plumbing and Heating Services

Description: Ben Franklin Plumbing formerly known as Swan Plumbing and Heating is family owned and operated for over three generations! Plumbing concerns like drain cleaning and repairs of water heaters are probably the last thing you want to have to worry about on a regular basis. Benjamin Franklin Plumbing offers a wide variety of repair and installation plans that can help keep your system running smoothly from drain to shower to sewage. Our employment standards are rigorous and we screen all applicants stringently to qualify for our service team. We employ a team of licensed and certified technicians that are happy to help fix jobs of any size and always clean up after they are finished on a project. We guarantee you will be 100 percent satisfied with our work and our clean up or we won't quit until the job is done right.

Call Benjamin Franklin Plumbing today. For residents and homeowners in Atlantic County and Cape May County. Plumbing should be worry-free, hassle-free, clean and fast. Our team of friendly professionals are standing by to schedule your appointment. We even offer $25 off your first service call and guarantee 100 percent satisfaction on all of our repair and installation jobs. Our pricing estimates are simple and straightforward without hidden fees and we guarantee that we'll always be on time. If there's any delay, it's you we pay!

THE BENJAMIN FRANKLIN PLUMBING DIFFERENCE
Our business model is rooted in our desire to earn our customers' trust time and time again. That's why we offer:

ON-TIME SERVICE
If There's Any Delay, It's You We Pay. If we're not on time for your scheduled appointment, we'll pay you $5.00 for each minute late, up to $300. It's just our way of showing how much we value your business.

CLEAN, COURTEOUS SERVICE
Our plumbing technicians are knowledgeable, friendly and they're trained to clean up after themselves. In fact, we pledge to leave your home mess-free, otherwise your service is on the house.

STRAIGHTFORWARD PRICING
Plumbing installation or repair doesn't have to be complicated. We'll present all costs associated with your project up front, and we won't do a thing until you're on board.

TRUSTWORTHY, SKILLED TECHNICIANS
We make safety a true priority. All of our technicians go through extensive background checks, and we employ the most well-trained professionals to give you the service you've come to expect. Our employees are skilled at their craft, have apprenticed with master plumbers, take continuing education courses, and regularly attend seminars.

GUARANTEED REPAIRS
If a plumbing repair fails in the first two years, we will come in and fix the problem again at no cost to you. It's just one less thing to have to worry about.

THE 97% DIFFERENCE
We employ the very best in the business. Out of every 33 individuals who apply to work for us, approximately one actually qualifies to enter your home wearing the Benjamin Franklin Plumbing uniform.

Service Area: Sea Isle City, Ocean View, Pleasantville, Pomona, Heislerville, Avalon, Linwood, Egg Harbor Township, Cape May, Villas, Dorchester, Atlantic City, Marmora, South Dennis, Woodbine, Goshen, Ventnor City, Ocean City, Port Elizabeth, Dorothy, Whitesboro, Green Creek, Cape May Court House, Estell Manor, Longport, Mauricetown, Rio Grande, Wildwood, Mays Landing, Northfield

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32 Reviews

Review Me

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Work Description: Water Heater - Install/Replace

Comments: They came on time. Actually, the gentleman that came to give us the estimate was early. But that was fine with us. The men who did the job were very courteous and professional. They did a great job and did a great job cleaning up after the job was done.

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: Very nice experience

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Work Description: Sump Pump - Repair/Replace

Comments: Took care of the issue in a timely manner

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Work Description: Toilet wouldn't flush

Comments: They came out within a few hours of my call, and fixed the problem within 20 minutes. A little pricey at nearly $200, but it was an emergency.

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: HIRED A PLUMBER FROM BEN FRANKLIN TO FIND OUT WHY MY 86 YEAR FATHER HAD NO WATER GOING INTO THE HOUSE. HE SAID THAT HE DID WORK UNDER THE HOUSE BY THE METER. I FOUND OUT THAT NEVER DID IT .

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Work Description: Boiler pipe leaking

Comments: Replaced pipe and elbow

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: Leak crawling space , good service but expensive maybe due to off hour service?

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Work Description: Sewer Main - Replace/Repair

Comments: Great job

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Work Description: Drain Clog/Blockage - Clear

Comments: From beginning to the end PJ was very professional. He explained what he was doing and on how to continue the correct maintenance to follow so this problem wouldn't control happen. I would recommend this company to anyone.

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: Great job, well satisfied

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: Very professional

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Work Description: Drain Clog/Blockage - Clear

Comments: Unfortunately the French drain was unable to be cleared....but the tech was very good and gave us some other options.

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Work Description: Fixing the broken faucet of the bath tub

Comments: Very pricey .

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Work Description: Plumbing

Comments: Although told I was getting a break I felt the cost to replace the parts inside the toilet tank to be a bit high.

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Work Description: Spigots

Comments: Excellent!! Took their time, did an excellent job!!

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Work Description: Replacement of outside faucets

Comments: Courteous,on time,professional job well done

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: On time and very efficient

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Work Description: Clog drain

Comments: Very good job wil use him again

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Work Description: Valve to cold water line for refrigerator

Comments: They charge a $49 fee just to quote an estimate. Technician quoted $439 to install a valve to the cold water line from the sink for a refrigerator water/ ice dispenser. When asked why so high, the technician stated it was because he had to shut off the water.
I researched the cost of this job prior to his visit and by all accounts the highest cost was $127.
I told the technician that I would get service elsewhere. I bought the kit from Home Depot for $8.92 and a contractor did the labor for $75.
Unless you like to be ripped off- do not use this company. They are not honest and attempt to take advantage of their customers.

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Work Description: Install valve to cold water line for refrigerator

Comments: Initially tried to charge a $49 fee to personally review the job but "waived" the fee once I stated that I did not want to pay a fee. Obviously pretended that the job was complicated and quoted a price of $439. My research beforehand showed that it should not cost more than $127. When I expressed this, the technician stated that he had to shut off the water to put the valve in. This was the only explanation as to why it cost so much to do a simple valve installation. I told him that I would find service elsewhere.
Later I received a receipt for the estimate. This receipt simply listed the total for the job but not how they arrived at the price. I called and inquired about this receipt and how they calculated their cost and was bluntly told that they go by a flat rate and not by an hourly rate. I asked again how their rate was calculated and again told that it is a flat rate.
Question is, how do you get the flat rate ? There must be some sort of list of your pricing? How else could you state a rate? Very poor business ethic.

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Work Description: Worth the price Workers Rob and Shawn were very profession.

As far as only giving 3 stars for price. I don't have anything to compare it to. But for their kindness above 5 stars, explanation of progress, and overall explanation of what and why work needed above 5.

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Work Description: replace valve

Comments: he said that there was no leak .after he left I went down. insulation around water heater was damp. he just didn't want to go in there again.

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Work Description: Remove sink stopper, clean small bathroom sink trap even though I told them I had cleaned the trap completely.

Comments: Overcharged

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Work Description: test

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Work Description: getting a quote for a tankless water heater

Comments: On time, very nice person and no pressure. Gave good advice

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Work Description: Replace broken sewer vent line at curb

Comments: Fast efficient and quality work, neat knowledgeable and experienced. Great job!

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Work Description: Clearing main sewer line.

Comments: The work was satisfactory. Show up on time on a Sunday morning. The overall rating mostly based on price. I located pipe and he used my shovel to dig hole . after hole was dug he informed me it was an extra $150 for his digging plus snaking drain. Maybe it's just me but $730 for drain clean little excessive to me. Even on a sunday.

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Work Description: Replace hot water heater

Comments: PJ spoke with me on the phone while he was doing the job and I was 100 miles away. Took the time to give me pros and cons on what we should do to take care of the problem. After we decided what course of action to take he gave me an excellent price for replacement of the hot water heater. I would very highly recommend Ben Franklin plumbing.

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Work Description: Kitchen sink line was blocked and needed to be snaked.

Comments: Use this company at your wallet's peril. The job was done okay but it is the business practices of this company that disturb me. I called and described the problem. I asked for an estimate of what a snaking might cost if that was needed. I was told it was dependent upon the extent of the job. I should have known then there was a problem but I needed to have someone show up that day. When the technician got here and gave me an estimate, I was in shock. $350 for the snaking and they couldn't guarantee it would work. I also had to pay $50 for them just showing up (which I knew). When I asked why so much, he said there were fixed prices Essentially, I was told one thing by the office and when the plumber arrived, I was hit with a huge potential costs. As I had already told the second plumber that I had already filled the job, I was stuck.
The whole job took maybe 30 minutes to identify and complete. The tech was good but he left black marks on the walls where his machine hit. He never mentioned that.
I will never use again.

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Work Description: Water pump

Comments: Mike B from Ben Franklin was high quality, excellent service person, serviceman friendly, Ben Franklin answer the called immediately, no else called on the list they sent me, Thank you

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Work Description: Ben Franklin Plumbing re-plumbed an old house we bought.

Comments: I have used them many times. They do a good job. I will continue to use them.

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Work Description: Ben Franklin Plumbing re-plumbed an old house we bought.

Comments: I have used them many times. They do a good job. I will continue to use them.
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  • HVAC License in NJ :
    #7062
    Plumbing License in NJ :
    #7062