Main Services: Residential Plumbing and Heating Services
Ben Franklin Plumbing formerly known as Swan Plumbing and Heating is family owned and operated for over three generations! Plumbing concerns like drain cleaning and repairs of water heaters are probably the last thing you want to have to worry about on a regular basis. Benjamin Franklin Plumbing offers a wide variety of repair and installation plans that can help keep your system running smoothly from drain to shower to sewage. Our employment standards are rigorous and we screen all applicants stringently to qualify for our service team. We employ a team of licensed and certified technicians that are happy to help fix jobs of any size and always clean up after they are finished on a project. We guarantee you will be 100 percent satisfied with our work and our clean up or we won't quit until the job is done right.
Call Benjamin Franklin Plumbing today. For residents and homeowners in Atlantic County and Cape May County. Plumbing should be worry-free, hassle-free, clean and fast. Our team of friendly professionals are standing by to schedule your appointment. We even offer $25 off your first service call and guarantee 100 percent satisfaction on all of our repair and installation jobs. Our pricing estimates are simple and straightforward without hidden fees and we guarantee that we'll always be on time. If there's any delay, it's you we pay!
THE BENJAMIN FRANKLIN PLUMBING DIFFERENCE
Our business model is rooted in our desire to earn our customers' trust time and time again. That's why we offer:
If There's Any Delay, It's You We Pay. If we're not on time for your scheduled appointment, we'll pay you $5.00 for each minute late, up to $300. It's just our way of showing how much we value your business.
CLEAN, COURTEOUS SERVICE
Our plumbing technicians are knowledgeable, friendly and they're trained to clean up after themselves. In fact, we pledge to leave your home mess-free, otherwise your service is on the house.
Plumbing installation or repair doesn't have to be complicated. We'll present all costs associated with your project up front, and we won't do a thing until you're on board.
TRUSTWORTHY, SKILLED TECHNICIANS
We make safety a true priority. All of our technicians go through extensive background checks, and we employ the most well-trained professionals to give you the service you've come to expect. Our employees are skilled at their craft, have apprenticed with master plumbers, take continuing education courses, and regularly attend seminars.
If a plumbing repair fails in the first two years, we will come in and fix the problem again at no cost to you. It's just one less thing to have to worry about.
THE 97% DIFFERENCE
We employ the very best in the business. Out of every 33 individuals who apply to work for us, approximately one actually qualifies to enter your home wearing the Benjamin Franklin Plumbing uniform.
Service Area: Sea Isle City, Ocean View, Pleasantville, Pomona, Heislerville, Avalon, Linwood, Egg Harbor Township, Cape May, Villas, Dorchester, Atlantic City, Marmora, South Dennis, Woodbine, Goshen, Ventnor City, Ocean City, Port Elizabeth, Dorothy, Whitesboro, Green Creek, Cape May Court House, Estell Manor, Longport, Mauricetown, Rio Grande, Wildwood, Mays Landing, Northfield
32 ReviewsReview Me
Mays Landing NJ
Work Description: Water Heater - Install/ReplaceComments: They came on time. Actually, the gentleman that came to give us the estimate was early. But that was fine with us. The men who did the job were very courteous and professional. They did a great job and did a great job cleaning up after the job was done.
Work Description: Valve to cold water line for refrigeratorComments: They charge a $49 fee just to quote an estimate. Technician quoted $439 to install a valve to the cold water line from the sink for a refrigerator water/ ice dispenser. When asked why so high, the technician stated it was because he had to shut off the water.
I researched the cost of this job prior to his visit and by all accounts the highest cost was $127.
I told the technician that I would get service elsewhere. I bought the kit from Home Depot for $8.92 and a contractor did the labor for $75.
Unless you like to be ripped off- do not use this company. They are not honest and attempt to take advantage of their customers.
Work Description: Install valve to cold water line for refrigeratorComments: Initially tried to charge a $49 fee to personally review the job but "waived" the fee once I stated that I did not want to pay a fee. Obviously pretended that the job was complicated and quoted a price of $439. My research beforehand showed that it should not cost more than $127. When I expressed this, the technician stated that he had to shut off the water to put the valve in. This was the only explanation as to why it cost so much to do a simple valve installation. I told him that I would find service elsewhere.
Later I received a receipt for the estimate. This receipt simply listed the total for the job but not how they arrived at the price. I called and inquired about this receipt and how they calculated their cost and was bluntly told that they go by a flat rate and not by an hourly rate. I asked again how their rate was calculated and again told that it is a flat rate.
Question is, how do you get the flat rate ? There must be some sort of list of your pricing? How else could you state a rate? Very poor business ethic.
Work Description: Clearing main sewer line.Comments: The work was satisfactory. Show up on time on a Sunday morning. The overall rating mostly based on price. I located pipe and he used my shovel to dig hole . after hole was dug he informed me it was an extra $150 for his digging plus snaking drain. Maybe it's just me but $730 for drain clean little excessive to me. Even on a sunday.
Work Description: Replace hot water heaterComments: PJ spoke with me on the phone while he was doing the job and I was 100 miles away. Took the time to give me pros and cons on what we should do to take care of the problem. After we decided what course of action to take he gave me an excellent price for replacement of the hot water heater. I would very highly recommend Ben Franklin plumbing.
Margate City NJ
Work Description: Kitchen sink line was blocked and needed to be snaked.Comments: Use this company at your wallet's peril. The job was done okay but it is the business practices of this company that disturb me. I called and described the problem. I asked for an estimate of what a snaking might cost if that was needed. I was told it was dependent upon the extent of the job. I should have known then there was a problem but I needed to have someone show up that day. When the technician got here and gave me an estimate, I was in shock. $350 for the snaking and they couldn't guarantee it would work. I also had to pay $50 for them just showing up (which I knew). When I asked why so much, he said there were fixed prices Essentially, I was told one thing by the office and when the plumber arrived, I was hit with a huge potential costs. As I had already told the second plumber that I had already filled the job, I was stuck.
The whole job took maybe 30 minutes to identify and complete. The tech was good but he left black marks on the walls where his machine hit. He never mentioned that.
I will never use again.
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