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ACS Home Improvements

Main Services: Kitchen and Bathroom Remodels and Additions

Description: Established in 2009, ACS Home Improvements is Central Florida's premier choice for kitchen and bathroom remodeling, whole home remodeling and additions. Our experienced product specialists will visit with you at your home, go over your project and review pricing with you. With hundreds of satisfied customers in Central Florida, ACS Home Improvements is your best choice for your next home improvement project.

What sets us apart from other contractors: We have a 5000 square foor design studio where our Interior Designer will help you design your project and help pick out your interior finishes.

We are best known for: Kitchens, Bathrooms and Additions.

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10 Reviews

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Work Description: KITCHEN REMODEL

Comments: WE ARE A CUSTOMER THAT ACS HAS ABANDONED. OUR KITCHEN HAS BEEN TOTALLY OUT OF FUNCTION SINCE SEPT OF 2018. NOW WE FIND OUT THEY ARE OUT OF BUSINESS. THEY PROMISE THIS AND THAT AND THEN NEVER SHOW UP. IT IS HERESAY THEY HAVE DONE THIS BEFORE.

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Work Description: Room Addition

Comments: I am looking for other ACS Home Improvement Customers who paid deposits and installments to have work done, and are still owed a full refund (in our case, over $20,000!!!) because according to the email they sent out a few nights ago, APPLIED CONTRACTING SERVICES, INC. IS OUT OF BUSINESS! They took the money, installed NOTHING over the last 18 months, and are now out of business!

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Work Description: I couldn't be happer

Comments: I was really pleased with the work that ACS did to my home. They added a home addition and even remodeled a bathroom. They were respectful on time and honestly most importantly cleaned up after themselves. I had to call the office a few times for questions and they always gave me quick answers.

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Work Description: Kitchen, bath cabinets and floor remodel.

Comments: Buyer beware. We entered into our contract for a kitchen, bath and floor remodel in August 2018, and 9 months later, we are still waiting for our kitchen to be installed. We have not received a preconstruction checklist or a timeline as to when our cabinets will be installed or when the work will be completed.
I have emailed, called and even scheduled a mediation with the orange county bar association citizens dispute resolution, in an effort to get an answer as to when our work will be completed. To date, they continue to ignore our request for a timely completion of our contract for home remodeling.

We gave them half of the deposit and they had the audacity to ask us for more money when they haven’t even assured us that our kitchen will be timely installed. Do Not trust them with a large sum of the deposit, because their Contract states the deposit is Nonrefundable. Also do not agree to their binding arbitration in their contract because we specifically crossed that out out of ours, yet they continue to violate the contract and not deliver in a timely fashion.
This has been the most unpleasant experience my husband and I have endured with any contractor. There has been a lack of integrity and transparency with regards to their process. They have asked us for additional funds, but have not assured us that the work will be completed, which is contrary to our contract. Also, there are many lies listed on their own website which is as follows:
“Operations: To ensure a seamless operation of projects large and small, we implement a formal scheduling system and pre-construction checklist. We also meet with clients at least once a week to update them on their project’s progress.”
That information is false. We never received a pre-construction check list, and we never received a timeline as to when the work will be completed. Over one month ago we were reassured that information would be sent and we are still waiting to this day.
Additionally , they have failed to communicate to us at least once a week as to the project’s progress. Had I not called and insisted they would never have responded to me, and the time would have continued to go by.
The reviews you will read as to the quality of customer service is all false. The only person who has communicated with me as to the progress is a sales man by the name of Ken.
The owners will take your money and will not deliver, so buyer beware. I pray one day they experience what we are going through, when someone cheats you out of your hard earned money and causes constructions delays And fails to communicate with you.
It has been nine months since we signed our contract and they demolished our kitchen on March 25. They said our cabinets were ordered and they were not, we’re still waiting for our cabinets to be installed.
We have no kitchen because of their miscommunication about the kitchen installation.
Further information from the website:
“Follow-Up: Have a question or concern? If we happen to miss your phone call or email, we pledge to return all morning calls and emails by 1 p.m. and all afternoon calls and emails by 6 p.m. You’ll never be left wondering where we are! “
Really? That is also not true. I’ve been waiting for more than 48 hours to know the status of the kitchen install. They will definitely leave you wondering as to what is happening with your project. Again, buyer beware.
“Follow-Through: We want you to be totally satisfied with our services, so we’ll never leave a job half-done.” I hope that my project will be completed as soon as possible. However, they have no sense of urgency. If any of the owners read this, I hope you all can have some integrity and finish our project in order to avoid a breach of contract lawsuit. As a lawyer, I have no problem filing a lawsuit. We have a mediation scheduled, and if they don’t show up, that will be further proof that they can care less about the customer. Buyer beware.

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Work Description: master bath

Comments: 4/25/2019

ACS is 3 months past the contracted finish date on a project that was quoted to take 2 months. They are BBB rated F, have been featured on the local news for scamming people out of their money and claim NARI affiliation which they are not. Do not trust google reviews. Google makes no effort to screen for false positive reviews.

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Work Description: Home Remodel

Comments: I paid $35,00 as a down payment to ACS for a home remodel on 01/18/2018. I picked materials 02/2018 and met with the project manager 04/2018. Work started 06/2018 and I was told I would receive a timeline for the project. I did not receive the written timeline but was told the project should take 2-3 months. After 4 months very little work had been completed with no communication as to when workers would arrive at my home. 2-4 weeks would pass with no communication and no work completed. I consulted with an attorney and drafted a cancelation letter. At that point ACS and I agreed to cancel half the project and they would complete half for the money I had already paid with a guaranteed finish date of 01/31/2019. As of this writing they are 2 weeks past the completion date with no information for when they will complete the project. I have attempted to contact the owners and have not received a direct response, but the new project manager tells me the materials are ordered, but has no idea when they will be delivered. I contacted NARI to file a complaint and discovered they are not members despite advertising to the contrary. I filed a complaint with the BBB and found their accreditation has been revoked. I have filed a complaint with Enerbank, the company that provided funding for the project and am awaiting paperwork to file a formal complaint. My home has been disrupted with construction for 8 months at this point with no end in sight. I will update this post when a resolution has been reached.

Update 02/21/2019

It is now three weeks past my promised completion date with no further work completed, no materials delivered and no response from the owners. I visited the office on Monday 02/18/2019 since my emails and phone calls have not been returned and met with one of the owners. He told me he could not tell me anything because he was the only one in the office and he would call back, which he has not done. I called today and was forward to voicemail. I filed a complaint with the service that they advertise on their website that claims they have a 5 star review average. My one star review was never posted by the service.

update 02/22/2019

I called and was able to speak to the owner. He informed me in the week since I spoke with him in person that he did not learn anything about why my project is delayed or when I can expect it to be finished.

Here is what they advertise on the website: "Follow-Up: Have a question or concern? If we happen to miss your phone call or email, we pledge to return all morning calls and emails by 1 p.m. and all afternoon calls and emails by 6 p.m. You’ll never be left wondering where we are!"

I have been calling and emailing for three weeks and have still not received any answers to very basic questions.

update 2/27/2019

It is one month past completion date, with no work performed, materials deliver or contact from ACS. I have attempted 17 times to contact this company to reach a resolution. I filed a complaint with the FTC, BBB, Consumer Protection agency, Enerbank, and the licensing committee. 2/26/2019 BBB made contact and informed me ACS has not responded to the last 9 complaints filed and advised me to contact an attorney.

ACS advertises that you will be contacted weekly from your project manager. No will has contacted me in the month since they stopped work on my project.

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Work Description: Kitchen and master suite

Comments: Worse company out there, ken berrios the sales manager came to my house
For a free quote ... that’s how they step-in in your house, I later find out they got my number from home advisor, they must pay good money to home advisor to get this phone numbers.
Now it’s being 9 months and nothing , nothing absolutely nothing got done at my house, they received 25k of my hard earn money
My life it’s a nightmare now , my old kitchen it’s gone, ACS got my 25K and demo my kitchen and never comeback, please do yourself a favor don’t hire ACS ..... they are schemers.... be alert .
Sorry for any Inconvenience, if this is the case please call Ken so that he may assist in finding a solution, thank you.

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Work Description: Kitchen

Comments: ACS remodeled our kitchen and we love it! The construction team was great, but we really loved Christy in the design studio. She helped us pick out all of our finishes and gave great advice on what would fit our style. We would certainly use them again!

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Work Description: Home addition

Comments: Getting involved with this company has been (and still is) the absolute worst experience of my life - a complete and total NIGHTMARE! I hired them to build an addition on my home so I can move my elderly father in. He suffered a massive stroke and his only wish is to live with his family and not in a home for the remainder of his life. I called ACS. The one major thing that was communicated was that the project MUST remain within my budget as the funds for the addition were coming from the sale of my father's home. We had two separate contractors come out from ACS and both assured us that the project could easily be done under my budget of $100K. We were given an estimate of $70 - $100K and were assured we would only be at the top end of the estimate if we were to choose all of the high end finishes, but even this was within budget. We signed the contract with the contingency to remain under budget and gave a $33K deposit as that was what was required to get started. I was hesitant, however Sam, the salesman, promised me to my face that if the project cost was over budget I could cancel and receive my deposit back. Weeks later, we met to view the plans and were told the project cost would be close to $140K. When asked why the new estimate was so high, they could not give a satisfactory (or believable) answer as all the factors they mentioned should have been taken into consideration when providing an initial estimate. The only thing I could think of was that the company has completely incompetent people giving estimates or they were trying to get me for more money. Either way, I no longer trusted this company. In fact, they called me childish for being upset over the price increase and implied I should have expected it. I inquired about the process to cancel the contract. I assumed any large company would want to keep their integrity intact and be happy to just part ways with an upset and unhappy customer. All I wanted was my deposit refunded so I could just move on with a different company and get my father moved in. They refused to cancel without a forfeiture of $3,300, 10% of my deposit even though they freely admit it was their salesman’s fault the estimate was way off and I was promised I could cancel with a full refund. Three months have gone by and I have received neither a refund nor any work done even though I have filed several complaints with their customer service manager.

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Work Description: Ed gutted our house, changed the walls around, and practically built a whole new house for us.

Comments: Ed Stapp is phenomenally talented, patient, and skilled. We were really impressed.
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  • Remodelers License in FL :
    #CBC1255277