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Absolute Zero Refrigeration, LLC

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2 Reviews

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Work Description: Heat Pump Repair

Comments: Initial response call after submitting with Networx was very quick. Submitted on a Saturday and received a call back from Absolute Zero within a few minutes. Spoke with the owner Robert, explained problem, we discussed at length, plus pricing, and based on our conversation eventually decided to use. Earliest he would be able to come out would be Monday at 7am, explaining he would get to me 1st before getting busy with calls. I agreed, asking to text when on his way. Monday comes and no text & a no show. I call, get voice mail, start leaving a message but my cell interrupts twice from other incoming calls. On 3rd attempt calling I'm receiving a call back from Absolute. Owner explained he had been very busy and going from job to job with little down time,and very busy that day, would not be able to get out to me until Tuesday at 8am. I agreed and he apologized as were hanging up. Tuesday morning text received @7:43 am is saying he can send a technician out my way today. He was unable to make it. It would be around 10-10:30am work is really busy.
Our initial conversation was very positive and it helped in deciding to have Absolute do the work speaking with the owner Robert, and partially of the reason I decided to decline the sending of a technician later Tuesday morning. I had no doubts about the owners skill level and ability to perform professionally on the repair/service call, but after the 1 no-show and 2nd delay I realized based on the "very busy with work response", for the time & distance to get to my service/repair, prioritizing the service would very possibly be kept being pushed back regardless the fact that I too am part of the very busy part of Absolute's work load. Speaking with the owner rated a 5 star, & expecting it from the owner. Waiting for service twice and switching to a technician not good .. hence the 1 1/2 star.


Work Description: Ductless (mini-split) A/C Install

Comments: Larry was great he was there from start to finish the product preforms the way he said it would I'm very happy with it
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