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RRA Services, LLC

Main Services: Concrete installation

Description: Established 1992
Family owned and operated
Quality and service you can depend on.
Insured company! Work comes with guarantee and warranty!

What sets us apart from other contractors: Family owned and operated! We work with our clients to ensure we can all mutually help each other in any service requests

We are best known for: Home repairs/upgrades

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13 Reviews

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Overall

Work Description: Replace 4’ x 9’ section of exposed aggregate walkway

Comments: UPDATE #2 - I was able to get BBB to reopen my complaint, as Robert had not made any of the refund payments offered in his response to the complaint. Once reopened, Robert apologized for not honoring his commitment and said he would send the payment that week. Now almost a month later, once again Robert has not delivered on his commitment. This morning BBB informed me that they have once again closed the complaint. This time as "unsatisfactory" because he has not responded to any of their follow-up inquiries.

Overall

Work Description: Concrete Driveways/Floors - Install

Comments: We decided to have Robert do our large concrete project. He has been so patient and professional during the estimate/planning process. We are looking forward to working with him!

Overall

Work Description: Concrete Driveways/Floors - Install

Comments: Excellent job, and excellent communication. We hired them to replace our driveway and add an extension. Job was completed on time... actually a couple days earlier than expected. So satisfied with the level of detail and professionalism displayed, that we hired them for a secondary job to be completed the next month. Would hire again for any of my home repair and construction needs.

Overall

Work Description: Replace 4’ x 9’ section of exposed aggregate walkway

Comments: Robert/RRA Services presented a professional quote, which included several adjustments per our request. The work was started and completed on the day scheduled, September 12. However, it was completed in the dark with the assistance of our porch lights. In the relative darkness, the finished product looked better than the original work. However, the following day imperfections were apparent. During the next several weeks, Robert made some attempts to fix these imperfections, but not to our satisfaction. We came to an agreement that he would replace one half of the work at no additional cost. November 6, Robert’s crew came to do the replacement. Towards the end of the day, Robert sent a text message that they had failed and would have to return to redo the work. I went to talk to Robert, but he and the crew had already packed their equipment and departed before he sent the text message. After several delays, Robert assured us that the work would be completed by Christmas. It wasn’t. In January, Robert offered to repair the work as originally planned, or refund half the money. I told him that I wanted a 100% refund because he did not deliver a finished product as quoted, and we needed to not only replace his work, but also repair damages made to other sections of the walkway by his crew. It is now late March. We have not heard from Robert. The formwork and loose rebar are still as he left them on November 6.

UPDATE
This is a follow-up to my previous review. After filing a complaint with the BBB, six weeks ago Robert agreed to refund us in full in four weekly payments, mailing the first payment that week. We have not received any payments yet. I sent Robert an email requesting that he put a trace on the payments, but he has not responded. Mysteriously, my BBB complaint was closed out, but not by me. In May, I finally stripped the forms myself. Robert's substandard work is now visible for all to see.

Overall

Work Description: Concrete Patios, Walks & Steps - Install

Comments: They were very professional and educational! They provided input and answered all our questions. All documentation was great and made it feel comfortable all throughout the process. Definitely recommend.
Garrett, thank you so much for allowing us to work for you! we appreciate your kind words and hope you enjoy your patio for many years!

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Work Description: Installed a pergola and hot tub pad

Comments: Robert was punctual and professional, work was completed on schedule and price. He and his team worked quickly and handled unexpected issues without fanfare. Highly recommend Robert and his company for concrete work.
thank you so much Jason! we appreciate your awesome review and it was a true pleasure working for you sir!

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Work Description: 40x20 concrete

Comments: Awesome job even though it was very cold and it rained all day. RRA Service completed the job as they promised. Robert and his crew were very Professional and courteous. Thanks again.

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Work Description: Concrete Patios, Walks & Steps - Install

Comments: Robert from RRA Services was a fantastic choice for our recent concrete patio and walk way install. Robert is a fantastic communicator via our preferred method text and always showed up on time. Additionally, he did a fantastic job laying out our various options and their effect on the overall project budget. Throughout the entire project, Robert provided very reasonable pricing and made every little custom request we made a reality. Lastly, the ultimate product was exactly what we had in mind and clearly was completed by an expert in the concrete craft.

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Work Description: Incomplete

Comments: Incomplete work, involved in unethical business practices.

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Work Description: Replace residential patio

Comments: A different finisher returned to apply the stain, They did a really nice job and I am happy with the results

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Work Description: Concrete Patios, Walks & Steps - Install

Comments: I was very happy with the Project and look forward to using them again.

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Work Description: New patio over existing

Comments: After completion , there were marks in patio. They put a bowl below a defective gutter. (even though it was not leaking). A finishing contractor was sent to apply thin coat of concrete to hide. The shade is not even close. Robert suggested I buy concrete stain and he would have someone apply. Now he will not return my calls or messages about what stain I should purchase. Totally unprofessional
yes we did return after the curing process of the concrete to stain. We allowed the curing process of 3 weeks for the concrete to cure prior our return to staining. We do not wish to leave anyone unsatisfied.

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Work Description: Concrete Driveways/Floors - Install

Comments: used a drone to show the project proposal and actual construction
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