A Garcia Mechanical LLC

Albuquerque, NM 87121

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  • Reviews (6)
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Main Services: Mechanical and electrical
Networx Pro
3 Years in business

Over 17 years experience!!!

  • # 394281

Reviews By Customers Write a Review

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Work Description: Swamp cooler replacement

Comments: My wife and I had a swamp cooler quit on us in October 2018. We had the insurance that covered the HVAC and other appliances so we thought, "Why not, we can save some time and money". This was the company that our insurance utilized to do the repair/replacement. So, we paid our $60 deductible and soon the "Owner" got in contact with us. My wife and I were on the phone with them and we should have followed our guts. He said that we had to let him haul away our old one ($100 charge) and so-called "electrical work ($30 charge) and one other $50 dollar fee for services rendered. And on top of that, when the "owner" came to do an assessment prior to servicing (I was gone a t work) he was very rude and demanding to my wife (red flag number 2).

Well, the day of the replacement arrived. Surprise, surprise, they brought the wrong unit. Oh well, benefit of the doubt from me, it happens. They did not turn off the water to the small water supply line and flooded our back yard. My wife called the owner about it and all he had was a very snotty "Sorry". They also told us that they were going to the Home Depot here (we live in Los Lunas, approximately 25 miles from Albuquerque). So, I thought maybe 1.5 - 2 hrs to get a new unit and return. SIX HOURS LATER and they finally return. The whole team acted like they did not speak English until I came out and asked about the progress, at which time they all spoke perfect English. I listened to them finish hooking up the unit and then their check was one team member yelling to another, "Is it on?!"., to which the member on the roof replied, "Yeah!" Then they packed up. Then one of the members, I guess was the team lead, came over to my wife and I to finalize payment and was very rude to us with lots of attitude and acted like it was an annoyance to him to even be dealing with us. Whatever, so they left.

After they left, I had someone that I knew who was a certified electrician and HVAC technician come over and look at their work because even though the unit was on and running, no airflow was coming out of the ducts/vents AT ALL. Here were the problems that he found as follows:

1. The "correct unit that they brought back after being gone for SIX HOURS, was a rebuilt used unit.

2. The motor in the rebuilt used unit was not only a used one, but one that was beginning to seize up and was not turning.

3. The same said motor was also hooked up wrong (Don;t know how because the terminals and the wires are both color-coded and the terminals have + and - clearly marked on them.

4. The "electrical work" that we were charged for? We have two swamp coolers and two heaters in our home (one each for each story) and they are both tied into the same circuit apparently. Well, this bang-up job that they did cause the heater in our attic to malfunction and now we are out the cost of getting that repaired along with the cost of getting the cooler unit running properly.

My assessment? This is a company that really half-does their work and are very prejudice on top of that. After the deductible that we paid and what this worthless yahoo charged us, we were out almost $400. I should have just bought one myself for @250 and replaced it myself as well since we did not even get a brand new unit from this circus of a company. This company takes advantage of whoever they can and they are not afraid to show their disdain for certain other types of people as well.

STAY AWAY FROM THIS COMPANY AT ALL COSTS!

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Work Description: Heater

Comments: Scammers. They show up high and are scammers

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Work Description: Scammers

Tell you one thing do another

Didnt even put furnace back together

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Work Description: Replace heater. Did not do anything correct. Been 2 months and still no
in working condition.

Comments: Bad communication, not at all friendly.
Lack knowledge of work.
Always late for appointments.
My grade is F+ and no stars.

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Work Description: Installed water heater

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Work Description: Replaced leaking pipe under shower

Comments: I was given an estimate of $1200.00 to do the work when they came to check it out. I signed the invoice to that effect, nothing was said about parts. I was presented the same invoice I signed with parts billed which was almost $200.00 dollars more. Originally I was lead to believe everything was included less tax. When they came and did the work they not only left a mess they didn't clean up. I would not ever recommend this company to anyone, they weren't straight with me. I's a good thing I had the extra money to pay. Some senior citizen may not be as fortunate.
I give A Garcia Mechanical an F++
Raymundo A.

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