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A 1 Sewer & Drain Plumbing & Water Heater

Main Services: Plumbing & Water Heater Installation & Repair

Description: For over 30 years, A-1 has been serving Hampton Roads by providing residential and commercial plumbing solutions. We operate 24/7, and take great pride in our A+ BBB rating. We're a fully licensed Class A Contractor and we provide the most competitive rates in our area. We provide emergency plumbing, water heater installation and repair, drain cleaning, toilet repair, clogged drain repair, water leak detection, leaky faucet repairs, back flow prevention, kitchen fixture installation, garbage disposal installation and repair, gas leak detection and repair, hydro water jetting, sewer line replacement, and tankless water heater repair and installation services throughout Hampton Roads.

What sets us apart from other contractors: We provide emergency services 24/7

We are best known for: Our company takes great pride in providing efficient, effective solutions for homeowners all over Hampton Roads. Read our 500+ reviews online!

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6 Reviews

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Work Description: Replace broken sewer line

Comments: During the week of Nov.1st I suffered 3 tragic events - the death of my wife, the death of her brother, and a broken sewer line under the house. I chose A1 Nov. 5th because they showed same day service. They sent Brandon out to assess the damage. He checked the crawl space and diagnosed a broken sewer line. We sat at the table and discussed promotional options. I declined 2 offers. He said the job would be $13,000. He offered a promotion to pay $505 a month interest free for 12 months to pay off the debt instead of the remainder. I asked him twice if that is all I need to pay and he said yes. I told him I could manage that because I am no longer paying for the side for my late wife. I signed off on that offer on his device and made clear I must have a hard copy of that as well as an itemized bill of all parts and labor. He said ok. To date I have not received either. The work crew came out 11-8 and began work. All I have received in hard copy is a financial agreement from a 3rd party office called GreenSky. Brandon did not say this was a 3rd party charging 24.99 percent interest, so I thought I was dealing directly with A1 for payment. I never would have agreed to deal with a 3rd party. In summary I feel like my consumer rights were violated by Brandon using deceptive, misleading, and unfair tactics to close the deal. I spoke with Ryan Bernard at A1 and explained my position that I would gladly pay $505 for 12months to pay what I agreed. He rejected the offer and I told him I would do a negative Google review and escalate the dispute legally and ended the call.

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Work Description: Faucets

Comments: Work has not been completed yet.

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: Chris Boyd did an excellent job!

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Work Description: Leak Detection/Repair

Comments: Very knowledgeable. Only problem I had was that they charge pretty high for sometimes, a simple job that I could've had someone do it for cheaper.

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Work Description: Water Heater - Install/Replace

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Work Description: Leak Detection/Repair

Comments: I would use them again
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  • Plumbing License in VA :
    #2705025829
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