Main Services: tile &grout carpet cleaning ,power washing furintire cleaning pavers cleaning,driveways's patio'sany hard service cleaning
Description: 4 Sons Restoration, is the number one company when it comes to your carpet and tile cleaning. You'll be amazed at the quality of work put into your project. There is no job too big or too small. 4 Sons Restoration, takes on every project as if it was our own. Call today to set your appointment with 4 Sons Restoration. Service is our number 1 priority
2 ReviewsReview Me
Mount Dora FL
Work Description: Grout CleaningComments: I let the owner of 4 Sons Restoration know that I would have to leave a review after waiting 2 months for work to be completed. My warning to anyone who wants their projects completed: Do not give your business to this company.
Our service request:
Have 350 sq ft of tile grout cleaned
Price we paid: $132.15
Date of services: August 2nd, 2018
The cleaning team of two young men came on time. They came with their lesser equipment, informing me that the other truck had taken their set of machinery so everything was hand pumped. Very messy, but I just cared that my tile was getting cleaned as we had just moved in. As the work progressed, I asked them why I wasn’t seeing any difference yet. They said it needed 24 hours to dry, and I took them at their word. I let the appropriate amount of time pass, and then contacted the office to ask them to come back as the one and only improved area was where I specifically asked to see how it worked (so they slowed the machines movement over the foyer tile from the pace you’d quickly vacuum). No where else was it clean. I got it cleaner with a toothbrush and convenience store quality grout cleaner.
Fast forward to August 7th. They agreed to come and look at the work done. The employee who came was not one of the young men who had done the work. He came through and speculated as to why the grout color didn’t change, saying various things about what they could do to fix it, including bringing the better equipment. He said they would get me scheduled, so I looked forward to having it done and postponed moving fully into our new house until the work was done so I could put the furniture in our kitchen.
I sent 7 messages over the next few weeks, asking for updates and a date of service, making myself available for whenever they could come. I got replies back of vague ideas of when they would come, like, “next week.” And I was put on a list to get scheduled. I kept patiently asking for updates, and got a few (perhaps valid) excuses for postponement like they needed their machinery back, or had to order cleaner. Every time I had to reach out for a follow up, absolutely no customer service. Still, I was patient, as it came to 2 months of no return to finish the job. Only one date was offered of the middle of October, which I finally said wouldn’t work as I had family coming before and I needed it finished. Still, I was put off until the “end of the week.” When I didn’t hear back on Tuesday (when I was told on Sunday I would have an appointment this week), my husband took over. It hadn’t worked for me to patiently wait, so he called to make sure we would get an appointment this week. The owner of 4 Sons cut him off and told him the work had been done and that their return would be a “courtesy” and that they had done the work and were just being nice in coming back. In other words, they had gotten our money and didn’t care about the poor work.
My husband then said that work needed to be done by tomorrow night, or we would have to leave reviews. So here we are. He called my husband delusional (and a liar in a text to me), and hung up. If I can post photos here, I will do so of the grout and messages I received from them.
Long review, I apologize, but perhaps it will save someone else time and money.
Work Description: Michael power washed my screen room.Comments: He did a wonderful job. I would use him again.