Description:
Nortex Custom Hardwood Floors is dedicated to providing professional service at an affordable price. We work closely with our customers and are always available for consultation on any flooring project. From day one, you will deal directly with the owner.
Before any project begins, Nortex project managers will run through a 16-point checklist endorsed by the National Hardwood Floor Association to ensure all proper conditions are met outside and inside the home in order to complete a successful flooring project - providing floors that last a lifetime.
Whether you are looking to refinish your pre-existing wood floors or envision entirely custom hardwood floors in your new or remodeled home, we specialize in every stage of the process. Our personal hands-on approach and unmatched attention to detail allows for complete customization and unparalleled craftsmanship.
When it comes to exclusive services we at Nortex Custom Hardwood Floors do our absolute best to achieve the highest service possible, all the while taking great pride in providing our customers quality flooring and services at a budget friendly price.
Trust the very best - trust Nortex Custom Hardwood Floors. Nortex is your best choice for hardwood floors in Dallas-Ft. Worth and surrounding areas. Contact Us today for a free on-site estimate!
2 Reviews
Review MeHouston TX
Overall
Work Description: Hardwood Floor Installation
Comments: PLEASE BEWARE OF Justin Jones from Nortex Custom Hardwood Floors (Also goes by the name JR Jones Holdings LLC) and Dustin BurellJustin Jones spoke to me once after the Winter Storm where our home was destroyed. I found him through a contractor called Dustin Burell from Pro Service Roofing and Construction. I expressed to both of them that my main priority was getting our home repaired and back to normal as quickly as possible, even if we had to pay a bit extra. I asked Justin outright "How long will this take?" He explained that the hardwood would have to acclimate to our home's climate and that would take a week. Understanding this and having heard it before from other contractors, I asked, "how long before the hardwood can be delivered?" He said to me confidently "within a week." I told him that I wanted to get started and wired him $15,330 as a down payment for the work and materials.
Since then, I have received multiple messages from the contractor Dustin stating that he cannot get in touch with Justin Jones despite several calls and voicemails. He simply stopped responding. At one point, Dustin drove to Justin’s business to pick up the raw materials and deliver them to my house, since Justin had not bothered to do so two weeks after I paid him. It has now been roughly two months and up until just a few days ago Justin has continued to ignore our calls and messages.
After leaving a very long voicemail threatening to sue him, Justin finally responded via text. He now says he is unwilling to do the work and that he will refund me for the balance after materials, however he has not done so after several days and is now saying that we have some sort of contract in place (which I never signed). It seems like he thinks he can get away with stealing why money and not doing the work. He is also acting as though he’s been in contact with us the entire time and the contractor Dustin is the one at fault for not relaying messages back to me. However, Justin was the one who directly told me the work would be done after a week, only to disappear for months.
Justin Jones is also demanding that we communicate strictly via email, (not text as it is inconvenient for him) however his email address appears to be flagged and his emails automatically get filters as SPAM. This man has the audacity to get angry and call me “unprofessional” for texting him about giving me my money back and is giving me excuses like “It’s the weekend” and “my kid is sick”. It has been several days since his last message and he is again pretending like I do not exist and that he doesn’t have to give me back my money.
I am currently looking into legal options for making sure that this con artist no longer has the ability to steal from others. Please do yourself a favor and avoid Nortex Custom Hardwood Floors and Justin Jones.
And quite frankly, I would also avoid Dustin Burell from Pro Service Roofing and Construction. I’m not sure why a flooring guy would present himself as able to do the work only to outsource the job to someone else, and then act like he’s not at all responsible. All Dustin Burell has done is repeatedly moan and complain about how he’s lost money after having to go pick up the materials himself. His only solution has been to refer me to another of his roofing buddies after Justin took my money, as though I would trust his referral at this point. I’m not sure what the nature of the relationship between Justin and Dustin is, but you’re better off avoiding the whole mess and hiring a reputable company instead. We are currently filing a civil lawsuit against both of these individuals and have reported them to the FTC, BBB, & Texas Attorney General.
Dallas TX
Overall
Quality
Price
Punctuality
Work Description: Install Hardwood Flooring
Comments: Nortex Hardwood was the easiest and most professional part of my homebuilding experience. I don't usually write reviews but when a company in the homebuilding industry picks up every call and address every problem personally, I figure they deserve a good review. I would recommend this company to anyone! 100% took care of me and my wife. Thank you.-
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