Main Services: Housekeeping

Description: Marina's Cleaning Services is a family-owned cleaning business with highest ethical standards a client can find. The greatest pleasure in our work is to put a smile on our clients' faces. Every staff member takes pride in what they do and provide outstanding customer service. Marina's greatest reward is their clients' satisfaction.

A professional house cleaning service leaves homes sparkling clean and never misses a detail. Our business is fully ensured and bonded giving clients peace of mind and sense of security. Employees thoroughly and rigorously clean all rooms of our clients' homes including bedrooms, bathrooms, kitchens, etc., based on their personalized cleaning plan.

Every room is vacuumed and dusted providing clean environment for children to play and for adults to enjoy their time after work. A professional housecleaning by Marina's Cleaners is a top-notch service that ensures customer satisfaction.

What questions should customers think through before talking to professionals about their project?

Our goal is that when our customers come home and find it sparkling clean, they are delighted with our service and the price they received. We want our clients to become advocates of ours by sending us referrals. That's how our business grows. We will work hard to make sure that every client is delighted both with the process and the results they get. The greatest compliments that we can get are referrals from our current clients.

What advice would you give a customer looking to hire a provider in your area of work?

Customers should avoid THE LOWEST BIDDER!!!
According to John Ruskin (1819 - 1900) "It's unwise to pay too much, but it is worse to pay too little. When you lose a little money - that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the things it was bought to do. The common law of business balance prohibits paying a little and getting a lot - it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run. And if you do that, you will have enough to pay for something better."

MISSION, VISION, & VALUES

Mission Statement:
Through market research and past experience we deliver excellent cleaning services to all customers, tailored to their unique needs at appropriate time. We deliver results, not promises and profoundly believe that today's business practices influence future business development.
We strive to do the right thing for our clients at all times. Our ultimate goal is to carry out our duties in a safe, courteous, and cost effective manner.

Vision:
To be the leading cleaning service provider in the Northwest Area delivering our janitorial services consistent with our clients' needs. Through serving an increasing number of satisfied clients, we will increase our earnings and profitability. Our success will be achieved through professional, engaged, and satisfied staff.

Values:
We value our customers...
We build lasting clientele relationships, consistently provide exceptional customer service, and keep our promise to treat our clients as our family.

We value strong ethics...
We are proud of our strong ethics and our commitment to clients. We work very hard to guarantee that every client is happy both with process and the result they get. We keep our promises and are true with our clients and with each other.

We always strive to do the best...
Our goal is that when our customers come home and find it sparkling clean, they are pleased with our service and the price estimate. We would like our clients to become our advocates by sending their friends and family our way. The greatest compliments that we can get are referrals from our existing clients.

Guiding Principles:
Culture, Social Responsibility, and Ethics
Marina's Cleaners' main guiding principle is commitment to excellence, professionalism, and customer orientation. Efficiency and productivity are of utmost importance to us, thus we will go the extra mile for our customers and will not avoid difficult tasks. We approach our business with intensity to perform, integrity toward our customer, and passion for what we do. We do our best to operate our business with consistent set of business policies and procedures that allow us to stay legally protected and treat everyone the same. We strictly adhere to our values and principles.

Our culture's main focus is to keep our customer in mind when we provide them with our services. We strive to understand their needs and act in their interest. Our genuine desire is to always perform better and keep our emphasis on mutual trust and respect; such practice reflects who we are. Our social responsibility is focused on using eco-friendly products and on tailoring our services to our customers' needs.