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Main Services: Residential roofing, siding, windows, gutters. Commercial roofing

Description: Vailsyde construction is a Family owned and operated company. We specialize in residential roofing, siding, windows, and gutters. We also offer commercial roofing services, from full replacements, and simple repairs. With over 35 years in the industry, and as licensed insurance adjusters. Our aim is to help home owners, and business owners through the process of your project. Be it maintenance or storm damage.

What sets us apart from other contractors: Our attention to detail and hands on approach.

We are best known for: Customer satisfaction

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Work Description: Roof Repair

Comments: My roof had a leak, due to 3 shingles being out of place (possibly wind damage). The roof is 17 years old, so I decided to have that entire section, about 3 ft. wide by 2 ft. deep, replaced with new shingles, to avoid having mismatched shingles in that space and for visual appeal from the street. A few other tasks were supposed to be done (i.e. flashing and boot collars replaced, nail pops addressed). Lane Vail, co-owner of Vail-Syde Construction and contractor, informed me that I would be receiving a 2-yr. transferable warranty, to give to the buyer of my home, when I sell. I never received the warranty they promised. That was a bogus promise.
Moreover, after Vail-Syde Construction completed the job, I noticed that they had put mismatched shingles in the section that was supposed to contain all new shingles (for which I paid extra money). I have no assurance that they did all the repairs they were suppose to do. As a female, I cannot get on my roof, and Vail-Syde did not take any photos of the various components to be repaired, before they started the job. Neither did they take photos of things they repaired or replaced, when the job was, supposedly, finished. The proposal they gave me, before completing the job, had no breakdown of costs for each component to be repaired or replaced. It contains only a total at the bottom. I requested a breakdown of the cost of each item to be repaired or replaced. I thought that was a reasonable request, but they refused to give me a breakdown. I do not recommend this company.
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