At The One, we are an honest, straightforward company.
We have had our share of missteps but we have learned from them and have fine-tuned our business and craft.
We strive for perfection and are passionate about what we do.
You are our priority and we are ready to work with you whatever your budget and time constraints may be.
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1 ReviewsReview Me
St. Louis MO
Work Description: If we could give ZERO stars, we would have!
We hired Paulo Lee and his team for multiple contract jobs in our home including installing hardwoods in two major areas of our home, bathroom renovation, complete gut and redo of master closet and painting in our home including handrails on our staircase. He was paid in full for the jobs and we are very dissatisfied with the outcome. The hardwoods in our master bedroom and master closet were installed with gaping areas between each plank of wood, the handrails look terrible, as theypaint easily scratches off the rails with normal use of the rails and our master closet is empty - without any shelving or closet units. Initially, Paulo was very conscientious about his communication - always phoning in a timely manner, being respectful when entering the home and even bringing our family bakery treats every now and then. We felt that once trust was developed, we were taken advantage of. After being paid in full, he stopped returning our calls, making excuses as to why he couldn't deliver our products and start work and/or replace the damaged wood floors that were installed by his team. On more than one occasion, he would give us a specific date of delivery of products and service and would not show up, phone us back or answer our messages left via text, voicemail and email. Despite his promise to replace and repair the flooring and railing and finish the closet, he has failed completely to follow through and has left us to go elsewhere to find another contractor who will repair the work he started. I would strongly recommend going elsewhere for your home remodeling needs.
Addendum: We have just received word that he used a check that we made out to Cabinets and Granite Corp for closet cabinetry (5750.00) was used for his personal bills fraudulently. We are working with the company currently to resolve the situation, but legal action will be taken.
In addition, an online public search for Missouri court records will show that he is currently being sued and was arrested for breach of contract and passing bad checks greater than $500, a class C felony. His subcontractors have threatened to put a lien on our home due because he has not paid them for their work, although we have paid him in full.