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S.W.A.T. Plumbing, LLC

Main Services: All Plumbing Repairs

Description: Family owned and operated. We offer stress free and worry free solutions, no matter what type of problem you may have.

What sets us apart from other contractors: We employ some of the best plumbers in the DFW area, maybe even the state. With over 40 combined years of experience.

We are best known for: Our iconic trucks and slab leak repairs.

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3 Reviews

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Overall

Work Description: Simple drain unclogging

Comments: EDITED AT THE BOTTOM TO RESPOND TO THEIR REQUEST FOR A PHONE CALL.
These people are crooks! They charged me $275 for blowing out my pipes with a hydra jet. They never even brought the equipment to my home to use to do this. Everything they did was paid for up to this point and this was paid in advance. Now they refuse to give me back the money I paid for something they never even did.
Don't get mixed up with these people, they are bad news! And not only that, they have pretended that the person we need to speak to isn't there and spoken to us very disrespectfully every time we've tried to speak to them.
EDIT ADDED AFTER PHONE CALL BELOW.
I called them back at their request at the number left in their response.
Someone named Diane answered and as soon as she asked for my information she put me on hold. A man identifying as manager got on the call and insisted that I paid for something else entirely. THIS IS NOT TRUE!
They ran a snake through my drain and looked under my house. They also poured some type of crystals down the sink. I'm talking about maybe 10 of these crystals. A very small amount or an over the counter drain cleaner. I found it on google later. They were paid for all of this by my home warranty company.
Here are some of my receipts, why would they say they are going to refund me for the hydrojet if I had never paid for it??? Now they are manipulating receipts as best as they can to try to avoid giving my money back to me rightfully. They are scammers and liars! Stay far away!!!

Overall

Work Description: Leaking

Comments: Jason Deponte was outstanding Professional. I would give him a ten if there was a score for his professionalis . I will recommend S.W.A.T. Plumbing if all technicians is Professional as Mr. Jason Deponte.

Overall

Quality

Price

Punctuality

Work Description: Scammed out of my money!

Comments: If you're looking for a company that has technicians with several years of fake experience to misdiagnose issues, over charge you, and provide you with the worst customer service possible then look no further, you've got the right company! SWAT Plumbing came out to my house for an issue, diagnosed the problem, charged me $1585 to fix it, BUT unfortunately it was diagnosed incorrectly!! Even a second technician from THEIR OWN company confirmed it!! After it was confirmed, the company immediately stopped returning my calls and refused a refund! They even went as far as to start falsifying documents! I had a second company come out and a technician figured out the problem immediately and was able to provide a proper diagnosis. Want to try to guess how much the part cost??? A whopping $5 bucks!!! Instead of the company owning up to the mistake and just sending a refund, they argued the other company was wrong in their diagnosis even though they actually fixed the problem. How is that possible?? I would advise anyone that is looking to hire them to RUN for your life and find a new company!!
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