I called Lee immediately after this review posted to make a second attempt to make sure he was happy on his end with my efforts. My phone somehow reset the night before I was to show up ..losing my calendar and other notes that pertained to his job and others. Things happen out of our control. I'm not seeing how this reflects on me or my company. Same thing for getting sick a couple days prior, and I am still sick as of today and had to put off or lose a few jobs this last week, but you wont see any reviews from them, because again,.. things happen out of our control. We can only do our best. Addressing the stars.... Punctuality: (1)?? I called him the second I got a message from him. A bid was given within one day. Scheduled within a couple days after that. Quality: (1)?? I'm always very professsional and attentative to every detail and didnt get to do work for him by his choosing, I tried to reschedule. So overall I guess I am at a 4.75 And yes he will be refunded the down payment.