Main Services: Furnace & A/C Repair, Installation and Maintenance
Description: At Snowflake Air we put our customer's comfort above all else. We arrive to our appointments on time, perform outstanding service, and provide a fair price while making sure our customers are cozy in their home. After making an appointment with us you'll get text messages with the appointment day and time and another one on the day of the appointment when we're en route to your home. When we're finished with our work we'll ask if you're completely satisfied with our service. You don't pay until you are!
Service Area: Eagle, Kuna, Meridian, Nampa, Star, Boise, Garden City
What sets us apart from other contractors: We take time to talk with our customers; to help them understand their system, to listen to their needs, and to make sure we're providing the service they want.
We are best known for: Customers like us because we spend time explaining what we're doing and they can see that we're experts in this field. We talk in terms of what matters to them: comfort, cost savings, reliability, and system performance.
10 ReviewsReview Me
Work Description: Furnace RepairComments: This company is awful. It appears that they love to take advantage of property owners that may not live in the state and/or customers that do not understand how HVAC systems work.
Today, our tenant complained that the heat stopped working in the middle of the night. Snowflake Air was contracted by our property management group to go out and diagnose the issue. They told us that our furnace was is poor shape, and that the capacitor for the motor was faulty. Furthermore, he told us that we needed to replace our computer board. When I asked why he thought it was in poor shape and what codes the computer board was throwing, the owner could not tell me anything, other than the unit is old; he just offered vague details.
This repair was estimated at $1000 which included a “tune-up” (btw- any company that wants to do a “tune up” is a red flag being that there is no way to “tune up” a furnace- other than wipe down the inside of the unit and possibly clean a filter)
Beyond that, they pushed at replacing the furnace with a total estimated cost at close to $6000. The only explanation given for this was that our unit was 16 years old and is almost at the end of its life. Snowflake Air claimed that they just wanted to give us options. (This reminds me of a car dealer who pushes you toward a new car because a fuse is out on your existing car.)
We decided to call another local company that told us that it was just the capacitor, and that the board was fine. The total cost was $218.
I asked the tech if our unit was close to the end of it’s life. He told me that the unit was in great shape and that we could get at least another 10 to 15 years out of it and possibly more as long as we kept it in good condition.
I see that this company has good reviews, and I will say that the representative that I spoke with was nice and friendly, but it makes me wonder how many others were taken advantage of by their appearance at being kind. Clearly, I would not recommend this company, and my advice is to always get a second opinion.
Work Description: Check furnace and possible replacementComments: Michael and his team were courteous, prompt, and knowledgeable. They came in as a second opinion and said our furnace was in fine working order and didn't need to be replaced. I appreciate their honesty and will definitely be calling them back for tune-ups and future replacement if needed. Thank you
Work Description: HVAC ServiceComments: Friendly, professional, knowledgeable, and thorough. I highly recommend them.
Garden City ID
Work Description: HVAC ServiceComments: Jose was very thorough and specific with the tune up. Snowflake was able to get us on their schedule right away compared to One Hour which scheduled us 2 months out then called to tack on another month to that for some reason. Great company great service. Thanks.
Work Description: HVAC RepairComments: Great service! On-time, professional and very affordable. I especially liked the text reminders I received reminding me of our appointment and letting me know when they were en route to my house. I highly recommend Snowflake Air!!
Work Description: HVAC ServiceComments: Michael and Jose came out today to fine tune all of the duct work in our attic. We found that the previous technician did not adequately secure the duct work and we had lose lines blowing hot air into the attic. Not a good situation for our gas bill. In a couple of hours they had everything cinched up and working great. They are very affordable, on time, and the communication was excellent. Would definitely recommend.
Work Description: HVAC serviceComments: I woke up to a cold house and called Snowflake Air. An hour later, a technician was at my home and quickly diagnosed and fixed the problem. The fee was reasonable and the service was great. I recommend them.
Garden City ID
Work Description: Furnace RepairComments: My furnace went out unexpectedly and Michael with snowflake air showed up to save the day. He quickly diagnosed the problem, obtained parts and repaired my furnace within a very short period of time at a fair price. I would definitely recommend and use the guys at Snowflake Air in the future.
Work Description: HVAC WorkComments: I work for a Property Managment company, and we have worked with multiple Furnace companies over the years, but I have never had to work with a company that has been so willing to work with us and our schedule . They seem to really appreciate the work and you can tell that they know what they are doing. Would definitely recommend.
Work Description: HVACComments: We got home late Sunday evening to a non working furnace. Michael was willing to come immediately. After trying to fix it for six hours on Monday, we all determined it would be more wise to purchase a new one. He was willing to try the cheaper solutions, never trying to push a sale. We opted to get a new A/C also because we had issues with it last summer. When they were removing the old one they discovered problems that had been intentionally covered up, which was why we were having the issues with the A/C. Rather than making a new unit fit the old way, they created a custom piece to allow the air to flow properly. The price was a lot lower than quotes we had gotten in the past, and they did not charge us extra to make sure it was right. If you are having issues or are hoping to upgrade do not hesitate to contact them.