Own this business? Claim It!

Serrano Tile & Marble LLC

Main Services: We Install tile and stone, repairs, and demolition, in kitchens, bathrooms, pools/spa, outdoor patios,

Description: Our company provides tile and stone installations on all surfaces, interior and exterior, residential and commercial properties. We specialize in custom tile designs and medallions. We also specialize in natural and man made stone. Here at serrano tile & marble we don't just do tile, we do Art.

See More
Load more photos

1 Reviews

Review Me

Overall

Quality

Price

Punctuality

Work Description: Kevin Serrano was contracted to do two flights of stairs at my parents home. All of the material, we purchased. He was to come in, cut the wood, paint it, install, and that's it. He claimed he needed more wood to finish the job so we gave him $350 with which he purchased tools and equipment to do the work, and at our expense. He cut up the wood incorrectly. The seperations between each panel was completely uneven. When we called to explain or ask if what we requested was something he felt he could not do, his response was, "If you don't like it, I'll buy new wood and do another design". This is not what was agreed upon. I gave him a deposit in cash, he has yet to provide a receipt, invoice, or bill. For the past 5 days, he has come late to work each day. He drank the beer in our fridge without asking. He came to our home, picked up his tools, and left because "we were disrespectful to him".
The work provided was beyond amateur. The customer service was non existent. He will not complete the work he got paid for, and now we will need to hire a professional that actually knows how to install wood flooring. This was a blessing in disguise after the hell he has put us through for the past 5 days.

Comments: Kevin Serrano was contracted to do two flights of stairs at my parents home. All of the material, we purchased. He was to come in, cut the wood, paint it, install, and that's it. He claimed he needed more wood to finish the job so we gave him $350 with which he purchased tools and equipment to do the work, and at our expense. He cut up the wood incorrectly. The seperations between each panel was completely uneven. When we called to explain or ask if what we requested was something he felt he could not do, his response was, "If you don't like it, I'll buy new wood and do another design". This is not what was agreed upon. I gave him a deposit in cash, he has yet to provide a receipt, invoice, or bill. For the past 5 days, he has come late to work each day. He drank the beer in our fridge without asking. He came to our home, picked up his tools, and left because "we were disrespectful to him".
The work provided was beyond amateur. The customer service was non existent. He will not complete the work he got paid for, and now we will need to hire a professional that actually knows how to install wood flooring. This was a blessing in disguise after the hell he has put us through for the past 5 days.
Get Free Quotes
  • Service Needed
  • Zip Code
Get quotes from qualified local contractors
  • Share