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Reel Contractors and Tree Services LLC

Main Services: Tree services

Service Area: Edgewood, Whitehouse, Larue, Fruitvale, Van, Kilgore, Gladewater, Alba, Quitman, Athens, Pickton, Overton, Emory, Longview, Canton, Chandler, Cuney, Winnsboro, Scroggins, Ben Wheeler, Bullard, White Oak, Gilmer, Grand Saline, Arp, Murchison, Hawkins, Frankston, Mineola, New London

What sets us apart from other contractors: We GUARANTEE to beat any written estimate by at least 10%

We are best known for: Dangerous tree removal

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11 Reviews

Review Me

Overall

Work Description: Tree removal/stump removal

Comments: Below Is a complaint I sent to the BBB to assist is resolving the issue described regarding John Reel and associated business. There was no response to the BBB. The HOA who issued the citation also made attempts to contact John Reel or his business to resolve the issue. There was no response to the HOA.

To the BBB:
I hired John to remove a couple of trees and stumps at the beginning of this February.

I live in a gated HOA community with strict security access and HOA rules. I approved access for John Reel Contractors and informed security multiple vehicles would need passes over several days. One vehicle was driven by Person A who towed a trailer with needed equipment onto my property. I also witnessed Person A performing work also did on my property. Leaving one day, Person A was ticketed by our security for doing 45 in a 25 speed zone. I received a notice from my HOA that the fine was added to my association account per the HOA rules. I brought that letter to John and Person A and both guaranteed me the fine would be paid.

To date, it has not been paid and per HOA rules, another monetary fine has been assessed, and notification that all my privileges at the association will be suspended including the ability to access my house with in 30 days.

John has stated that Person A is not his employee and he is not responsible or liable for Person A’s behavior and as such will not cover the fine. John is aware of the impact to me if this fine is not paid.

Person A has also been sent copies of the attached letters from Holly Lake Ranch. He also refuses to pay the fine.

Holly Lake Security confirmed that Person A used the access granted to John Reel Contractors and Tree Services LLC to obtain a pass for entry. He did not gain access by representing himself. Security has video footage of both John and Person A in separate trucks at the security gate, both towing an equipment trailer. Video also includes footage of the security stop resulting in citation #9786.

Overall

Work Description: Tree Removal/Trimming

Overall

Work Description: Stump Removal

Comments: They were very nice & professional. They did an excellent job & their rates were very reasonable. I plan on using them again.

Overall

Work Description: Tree Removal/Trimming

Overall

Work Description: Tree cut and removal

Comments: Reel came out and did some tree cut and removal for my mom. He was on time and fair in pricing. Kind courteous and very professional!!!

Overall

Work Description: Tree work

Comments: John and his crew is very essential and efficient very well respectful to others ,they do their jobs in a timely manner.When they say they'll get it done they get done with no comaints.WOULD HIGHLY RECOMMEND REEL CONTRACTORS AND TREE SERVICES

Overall

Work Description: Remove huge oak tree

Comments: John Reel came out on time and removed a huge oak tree that had begun to grow over my house.
Job completed as required.
Highly recommend skillful crew.

Overall

Work Description: Land Clearing

Comments: Punctual, respectful, and quality work all describe John Reel and his work. Couldn’t ask for a better result.

Overall

Work Description: He removed 5 big trees for me and the service was amazing.

Overall

Work Description: Waste management

Comments: Reel Contractors are the best at what they do. The service is excellent and very professional.

Overall

Work Description: Tree Service

Comments: Work was amazing, very clean and left no mess behind. Communication was in point and answered all my questions.
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