Main Services: Home Remodeling
Description:
After many years doing rehabs and new construction projects for our developers, we've put all that knowledge and experience together to offer home remodeling services for homeowners.
Bathrooms and kitchen remodels, concrete work, home additions/extensions, we are licensed in Chicago and Suburbs, let us help you on that project that would improve your home also adding the key value for the time you decide to resell it!
What sets us apart from other contractors: We find the perfect balance between Time, Quality and Price.
We are best known for: Our team of architects and project managers will guide you to achieve the results you want for your projects.
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Complete gut rehab in Irving Park
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Home Remodeling in Brookfield
7 Reviews
Review MeWauconda IL
Overall
Work Description: Gut. New build
Comments: My daughter purchased from Jorge. Over 2 years ago. New roof needed. Skylights leaked. Front steps cracked. Siding is so poor it probably will need to be redone. Steer clear of this very shady company.Chicago IL
Overall
Work Description: Kitchen nook/bar addition
Comments: We had a terrible experience with Red Mug Constructions team, and definitely don’t recommend them for even the simplest projects. I wished I could give 0 stars!A small kitchen nook/bar job which based on their estimation was supposed to take only 4 days, took more than 4 months with unsatisfying results. Here is a list of some issues and damages that they caused throughout the project:
- The team they hired for measuring and building the pantry doors was incompetent. They made repeated mistakes in measuring the height and width of the cabinets, repeatedly delivering cabinets with uneven measurements. After four rounds of them delivering the unevenly sized cabinet doors, we finally gave up and had them install the cabinets with wrong measurements.
- Their contractors failed to close off an air vent under the pantry which blows hot air directly into the pantry, causing food stored in the pantry to spoil. We hired another contractor to come and fix this error.
- Their contractors damaged our walls and hardwood floors, and when asked to repair the damages on the floor they used the wrong finish so the repaired area does not match the original flooring.
- Rather than professionally installing LED lights under the butcher blocks (as per our request), they bought and installed cheap LED lights from Amazon to place under the butcher blocks - something that a 10-year old with no training could have done
- They used aerosol spray paint inside the kitchen without covering countertops or furniture in the area - causing a big cloud of paint dust to settle on everything in the kitchen
- Jorge, the owner, intentionally delayed installation of granite countertops and ended up leaving the country for a month during which he was unreachable
Chicago IL
Overall
Work Description: Bathroom remodel
Comments: I contracted with Red Mug to renovate a small bathroom in my condo. My experience with Jorge and his team was fantastic. Every concern/question I had before, during and after the project was promptly answered and resolved to my satisfaction. The bathroom turned out better than I expected! I would definitely work with Red Mug again and have already requested a quote for replacing my kitchen countertops!Chicago IL
Overall
Work Description: Bathroom Remodel
Comments: I had the need to improve my bathroom due to wear and tear so, decided to remodel the bathtub/shower combo into an enclosed standing shower and upgrade almost everything else in the room.The owner provided an assessment, very positive that my vision for a modern room and space could be achieved.
Being an older condominium, I was informed during demolition, that space between 2 interior walls (my bathroom and closet) at one end was very narrow and a new stud frame had to be installed. I acknowledged that this would mean a bit less space at one end.
However, what the contractor didn’t specify - it was an entirely new frame on 3 sides of the space being installed - reducing my usable area in an already small bathroom - especially after all the sealants and tiles had been built.
I was only periodically able to access the room to review elements of the work and as the threshold tiling was placed and finished setting - I finally got into the shower to find myself standing in a tiny 21” inch wide area with a 6.5” wide threshold.
I requested for the work to be corrected with the contractor refusing - stating the project had been done up to standard even though it’s actually not up to municipal code for shower space width which is 32”.
RED MUG became insistent that there was no other way to do the remodel, even telling me any resale value would not be impacted even though it’s clearly too small a space so, I begrudgingly accepted they would need to continue just to get it completed.
I became so distraught at this time so, approached an engineer and realtor, to assess the work. With years of knowledge about the condominium, their feedback was the same - they (RED MUG) have done this incorrectly. “They’ve taken away space you once had and it’s done so poorly - there are finishings which even look poorly done, you should try to sell and get out.”
Not wanting to face that outcome, I engaged with an independent contractor who’s worked in the same building and has remodeled bathrooms both maintaining space and bringing them up to code, which I shared with RED MUG.
RED MUG continued to refute these facts, and refusing to acknowledge they didn’t have the expertise to do the job correctly and continued to present options to me that would either:
A: not be up to code
B: cost me more money
C: not the vision I had agreed to in SoW
Weeks of going back and forth were spent with me, trying to terminate and recover some of my funds just so I can afford to work with a more experienced and expert contractor who knows what they’re doing.
A claim is now in with BBB and for anyone else who has had a similar experience - you can submit here: https://www.bbb.org/file-a-complaint/0654-1000039348
Chicago IL
Overall
Work Description: Interior Painting-1 to 2 rooms
Comments: N/AChicago IL
Overall
Work Description: Kitchen Remodeling
Comments: I was struggling with a tiny kitchen with no dishwasher and no pantry. Jorge, Paul, Francisco, Nino and Major helped reconstruct an open kitchen for us with beautiful countertops and custom cabinet. We love it! I highly recommend their service as they deal directly with HOA which means least pressure on homeowners when it comes to dealing with paperwork, permits and HOA approvals especially in a high rise. I will hire them again as and when we decide to remodel other room. Thanks Red Mug!Naperville IL
Overall
Work Description: Basement Remodel
Comments: RedMug Inc was incredible to work with. Jorge and his team were a dream, from obtaining permit to showing up consistently to get the work done. It literally does not get any better than this team. We have our beautiful basement with an office, a pantry, a coffee bar and a family area where we have started enjoying movie nights on weekends. Thank you, thank you, thank you to Jorge and team!-
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