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14 Reviews

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Overall

Work Description: Home Warranty Dispatch

Comments: Initially our experience started out positively. We filed a claim via our home warranty company, and RR was the assigned service provider. The technician arrived in a timely fashion and quickly diagnosed a failed compressor. He told us that he would file the appropriate report with the warranty company and that we would have a new compressor within five days. Over a week went by and my attempts to follow up were ignored. I finally called our warranty company and they said the RR technician had classified this mechanical failure as an ACT OF GOD, therefore it wouldn't be covered. Over the next week I made multiple attempts to contact RR, as this claim sounded outrageous. It took six days for someone to call me back, and when she did she was full of excuses for her poor response time. She said that although the technician hadn't technically said act of god, that he had claimed a power surge caused the problem and that a power surge was an act of god. I asked her to please explain how he came to that conclusion, since we have not had any power disruptions, and she refused. I asked to speak to the technician and she refused to have him call me. She then she stated that they actually WORKED FOR MY HOME WARRANTY COMPANY!!!! This explains A LOT! My expectation is that they would be a neutral third party, not in the pocket of the warranty company. Epic fail. Grossly unprofessional and unethical.

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Work Description: Furnace repair for AHS

Comments: Zero stars! All the “technician could say was “ AHS wouldn’t cover this” over and over before he even explained what the problem was. He was short, unprofessional and condescending. Total collision with AHS to deny. Didn’t even offer to give his services in any way. Stay away from this company and AHS. 30 year veteran FF first responder I know what good service and professionalism is.

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Work Description: AC Repair

Comments: Where to start. They were responsive at first, the process then extended over 3+ weeks, then they stopped returning my calls. Not to mention the manager, Mike is only trying to rake you over the coals and not do what is best for the customer.

Debra is amazing. I believe she has the best intentions for the customer. They were assigned to my AC repair through AHS warranty and she was very empathetic and wanted to help. She assigned Dave to come out to our residence to address the issue.

We bought out house 1.5 years ago and have refilled the coolant at the condenser 3x prior to RR coming out. After telling Dave the story and providing context, he saw that there was a massive coolant leak at the condenser. Dave gave me two options, we could do a leak seal and then recharge the coolant or we would need to replace the condenser. Since my condenser was over 10 years old it needed the old coolant that extremely expensive and being phased out. Cost would be around $1200-$1500 all out of my pocket as AHS would cover about $70. Also, he couldnt confirm if the leak seal would work or last.

The other option is replace the condenser, AHS would pay for the unit and I would be on the hook for labor. Approx $2500. I said. Lets replace it as I would rather have an actual solution to the problem. Dave said ok, and that was his recommendation and they will advise AHS.

Little did I know, the whole time I was talking to Dave, the foundation of the conversation was built on rhetoric and I didnt have an actual choice at all.

After back and forth on calls with Dave, then Debra and AHS. This was approx. 20-25 phone calls minimum. I finally was able to talk to the breath of fresh air that I mention above. Mike.

Mike, said, I'm the manager, it doesnt matter what Dave recommends, I saw the pictures and you will need to go forward with a leak seal or his suggestion was that I buy a whole new unit from them because AHS would never approve. He proceeded to quote me $7500, I of course questioned that price. He then said, hold on. He put me on hold for maybe a minute, got back on the call and said, He has one unit left, they are hard to get, he would charge me now $5500 all said and done, but I needed to make the decision today. That may be the oldest sales tactic in the book and work with complete idiots, but to his dismay. Im not one of his gullible idiots.

Ending this monologue because guy and company in abhorrent. I decided to request a second opinion.

Its a miracle. I got an honest contractor assigned. He actually recommended the unit be replaced to AHS. They approved. I paid him $1300 in labor, and it was all completed in 2.5 weeks.

I would avoid this company at all cost. Cheers!

Overall

Work Description: HVAC Motor Burned Out

Comments: I too wish it was possible to give less than one star. The company came, determined we needed a new motor, left, and sent us a bill for almost $3K to replace the entire unit. When we called for an explanation they refused to explain the bill and told us they would only speak to our insurance company and to "stop bothering them." It is very, very clear that they are attempting to commit insurance fraud and are the worst service providers that I have ever encountered.

Overall

Work Description: No Show

Comments: I wish I could give 0 starts but I don't have that option. RR HVAC was forced on my by my home insurance company. I was scheduled for service 8 AM -12. At 12 I received a call that they would come by 5 PM. I called several times to verify if they were coming after no one came and it was after 4 PM. I called and texted with my number and gate code. After 6 I received a call that the guy came but could not get in the gate and her called me. Totally not true, I have no phone record of a call, I gave the gate code, and between 4 PM and 6 PM someone is always coming in the gate. RR HVAC lied or their tech lied to the boss. Either way, I lost a days pay and still have no AC. Avoid these clowns at all costs.

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Work Description: AC unit

Comments: The worse company and worse service. Today they came to fix our AC, horrible experience. The technician was making wrong claim, he didn’t want to touch the unit, but he was looking at the wrong unit. He was rude. When I called the manager he said’he doesn’t care about reviews and what your experience is’. We charged you and will not pay you back. Extremely unprofessional, worse experience ever.

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Work Description: A/C compressor not working

Comments: Referral through AHS. This was the worst company I have dealt with in a long time. They lied repeatedly and didn't deliver on a single thing. No returning of phone calls and then becoming nasty when called on lies. Don't touch these guys!

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Work Description: Check a/c not working

Comments: Pat, technician was amazing!!! Ray, the owner, was BEYOND RUDE, UNPROFESSIONAL and did not care about fixing anything!!! He told me to find another company and hung up on me! I do not recommend this company to anyone!!! I hope Pat can find a job with a great company who will treat him right!

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Work Description: HIRE TO FIX THE HVAC

Comments: I called Ray Ramirez from a Craigslist ad to fix the AC unit. He talk to my husband and he went to the unit and he told my husband that he fixed the unit. When I asked Ray Ramirez to give a detailed invoice about what was done to the unit, receipts for the parts how many pounds of freon were used, price per pound, receipts for the freon used, Ray Ramirez only told me that he only added freon to the unit that he did not fix it. That he could not give warranty when he only added freon and the unit has a leak that it was not fixed. I was very dissapointed as he took advantage of my husband telling him that he fixed the unit when he charged $800.00 for it and he did not fixed. He is threating me over the phone regarding this issue instead of providing the documents that we are asking.
Work was not done as promissed. The repairs needed to be done were not done. Adding freon without repairing the leaks is throw away money. He made my husband to sign something in his phone and he did not provide a copy of what you signed. No warranty was given as the work was not done as promissed.

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Work Description: Terrible customer service, half fasted work ethic, and no care for the customer

Comments: The technician came to our house 20 minutes late in a 2-hour appointment window. Therefore we were not able to see him work on the items because we had other plans. The problem was with the fuse that keeps tripping and he only looked at the AC unit even do the furnace and the AC unit are both connected to the same fuse. We paid another 70 dollars to have an electrician come out, per the AC technicians notes, to look at the wiring. The electrician came out, tested both units and the wiring and noted that the furnace is the one causing the fuse to trip not the AC (great job to that company for fully inspecting the issue). We called AHS again, and they are forcing us to pay another 70 dollars because of their RR HVAC INC. tech didn't even inspect all the possibilities as to why the fuse is tripping. This is unsatisfactory and very unprofessional of both AHS and RR HVAC INC. Furthermore, they just called (RR HVAC Inc) me and told me that they were not going to come back out, because, and I quote, "oh, so you want to leave a bad review and still receive our services? We are not going to service your house!" after I already paid the 70 dollars. The individual that called was incredibly rude and unprofessional.

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Work Description: Central A/C - Repair/Service

Comments: ray and his team dd i a great job, they started wed night, and were finished by thur afternoon. everything looks and works great

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Work Description: Furnace/Heating System - Repair/Service

Comments: They did an excellent job on my heater repair and maintenance. But I didn't like that, without notifying me, I was told after the fact that they decided to come later as a convenience to me. I was up at 6 anticipating their arrival at 8 but they didn't come until after 9.

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Work Description: Furnace needs fan switch.

Comments: Strangely enough, you referred me to contractor in San Diego when my furnace and need is in Seattle. Poor!

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Work Description: Prompt, clean and best price of all the estimates.
Ray stopped by in the morning to give estimate, it was good price. Was done installing new furnace by late afternoon.

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  • HVAC License in CA :
    #811845