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Main Services: Ac/Heat installation

Description: A small company with BIG service

What sets us apart from other contractors: We treat everyone like family!

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2 Reviews

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Overall

Quality

Price

Punctuality

Work Description: Installation of a new Bosh AC Unit

Comments: I should have known it was not going to be a good experience when the company did not have good enough credit to purchase the unit. I had to go meet the owner of Pro HVAC at the distributor to use my credit card and purchase the unit for them. By the time we did that it was already the afternoon and the rushed so much they did a sloppy job. My door where the unit went in the closet could not close anymore, glue was spilled all over my carpet, and they did not even bothered picking up screws or debris from the installation. They did come the next day to fix the door issue and bring a piece a plumbing they did not have the day before and could have caused flooding if they did not install it (thank goodness for that). We, however, have been dealing with a leak we let them know about and have been leaving unsuccessful getting them to assess it. They at least answered us a couple of times via text message to tell us they were coming. I waited all day long both times and they did not even bother messaging to let us know they were not coming. Now they are not even respond to the calls. I warned them I would put this review and let everybody know of the terrible service and I assume they do not care at all as I have not heard from them in over a week. I am extremely disappointed. On top of all that they were supposed to file our warranty and send us an email confirming this, needless to say, they have not.

Overall

Quality

Price

Punctuality

Work Description: We needed a new AC installed.

Comments: We were offered all kinds of extras and not only we had an average job done, we had to go pay for the equipment because they did not have good credit. By the time they were able to come to install the unit it was so late they rushed, did a sloppy job and now we are dealing with a leak. We have messaged them multiple times to come take care of it, and after several excuses they agreed to come. We waited all day and they never showed up or called to explain why. They kept the receipt of the unit purchased to file for the warranty but we are yet to see it. We are very disappointed.
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  • HVAC License in AL :
    #16165