Main Services: Bath Remodeling & Luxury Vinyl Flooring
Description:
Let's Start Working on Your Project Today!
If you're ready to take the first step in updating your bathroom, siding and more you need our expert, caring and trustworthy team team by your side. Just call today, and we'd be happy to fill you in on the details of what we have to offer, or simply fill out our online form now to request your free quote and project consultation!
Service Area: Peace Dale, South Tamworth, Kingston, Slatersville, Contoocook, Hancock, West Greenwich, Needham Heights, Mapleville, Sunapee, Warwick, Hull, East Brookfield, Rumney, Limerick, Manchester-by-the-Sea, Franklin, Old Orchard Beach, Ware, Kittery, North Billerica, Effingham, Hampton Falls, Maynard, Morrill, Johnston, Harrison, Hinckley, Lochmere, Lexington
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Quality Metal Roofing
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Guaranteed Protection!
7 Reviews
Review MePelham NH
Overall
Work Description: Shower Remodel
Comments: If you want a delayed project, with poor coordination, minimal communication, mistakes in the build and some damage to your home, choose PIC Home Pros.April 2024:
Worst Customer service! It's been multiple weeks since they did the installation and it is not complete yet. The shower doors were not installed and the wrong showerhead was put in. I have contacted PIC Home Pros customer service on 5 separate occasions to get an installation date, no one has followed up with an answer. Amanda, director of operations contacted me and promised an email and follow-up, but I've received nothing.
The installation staff were okay, they made several errors, that caused leaking pipes and damaged tiles. They rectified everything relatively quickly but I found some minor dame to my basement walls and they did not clean up everything. There was a lack of coordination from the company with the repairs. They showed while I was at work, no call or warning as to the time or ever day.
Update May 2024:
It took over 9 weeks from the original installation for the Shower doors to show up. The customer service was atrocious, until I started posting negative reviews, no one would follow up. If you can't get on the phone with one of the senior employees, you're not getting an answer or call back. If you ask for an email to accompany an update, they won't send one until you've personally opened a thread. When you're project is inevitably delayed, and you ask for proof of orders or tracking numbers, you will get an excuse.
South Dennis MA
Overall
Work Description: Guest Bathtub to walk in shower
Comments: It was expensive but worth it! The end product is beautiful and our guests love using it. We had specialized sizing and handicap features put in for my mom’s next visit. It was done in one day and the workers were professional and respectful. I would recommend them: West Shore Homes!Roslindale MA
Overall
Work Description: Bathroom renovation
Comments: 9/12/23: Home visit by Sales Rep JS to present PIC Home Pros. Contract signed same day, promised 4-6 weeks to complete Project Manager JD skipped appts and didnt follow up to say that he couldn't make the calls, so we were left waiting. 9/29: Received an update informing that this day, ~3 wks past signing contract, material was ordered, ie original 4-6 week timeline was impossible. On this call we re-expressed concern re: potential project + how it would impact this project. Rep assured us he would communicate to work team. 10/16: Call appt for 10/20. Rep skipped call and didn't reach out until 10/23/23 11/6: 8 wks after initial visit (2 wks over original timeline) work scheduled. It was incomplete and done poorly. Missing silicone, damage to walls, no shower pressure, lukewarm water, hole cut through bathroom floor into ceiling of garage below, doors installed that don't fit the frame (resulting in leaks while using shower), floor was poorly installed. The interior plumbing was also completely reconfigured. Photos sent. 11/13: Appt for follow-up call, again ignored 11/22: Sr team reached out and promised upgraded Moen fixtures, new valve to fix hot water problem, and new doors. 12/12: Workers supposed to come and fix everything, but cancelled at last minute bc the supplier "no longer had the material in stock" but appt was specifically made bc all material was in house 12/18: No news on new date 1/9/24: Still no news Then call w/ rep + promise for an update in 24-48 hours - 1/15 No update, 1/16 Email reply 2/7 Team came for repairs: another failure. No new doors + the prev doors now don't stay closed, shower hose leaks, silicone mess on floor, incomplete silicone again (even after we asked to confirm)- a health risk bc if moisture gets in, mold will result. No Moen fixtures as promised + worker said they don't offer Moen - why did rep promise us, then? 2/12: Sent email with request for reply and confirm compensation in 24 hours. 2/18: Still no responseLynn MA
Overall
Work Description: Bathroom Remodel
Comments: Jason took his time explaining' the process and left his card in case I have any questiions.Lebanon NH
Overall
Work Description: Bathroom Remodel
Comments: Seemed knowledgeable. We had to remove several features we’d wanted to get price to an affordable range. Unable to offer “No interest, no payment” loan that we’d hoped for. Quality materials and process.Londonderry NH
Overall
Work Description: No work x employer the best he ever had
Comments: Customers loved me:-) I used to be the voice of this lowend company. Until I was lied over and over again to, told to tell customers the estimates were free and that was a lie! They would get charged like 90 bucks! They would call in about it and I would tell them to call back in the morning when I wasn't going to be there I didn't get paid enough money to deal with that crap! And I ran a successful business called keystone siding for 12 years as manager and idiot boss said to me, I would never hire you as someone to teach my guys how to sell. Yet I am the BEST salesman that piece of crap ever had, his loss but my recommendation is to run far away from pic your pocket home pros where the lines get blurrier and blurrier and I pray they don't last.Reading MA
Overall
Quality
Price
Punctuality
Work Description: Installed new roof and water proof system.
Comments: They were professional and courteous. The install went smooth and we're very happy with the work performed.-
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MA HIC License in MA :
#179667
MA CSL License in MA :
#CS-091262
Registered Contractor Number in RI :
#GC-47570
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Financing Options
Free In-home Estimate
Military Discount Available
