Description: Perfection Plumbing and Drain Service, Inc has been in business since 2004 but has more than 25 years experience in the residential and commercial plumbing business. Providing the Southern California with the highest quality plumbing services in the industry. Customer satisfaction is our number one priority. Call today for your free estimate on all your residential and commercial plumbing needs.
7 Reviews
Review MeRiverside CA
Overall
Work Description: Water Heater replacement
Comments: Do yourself a favor and AVOID perfection plumbing at all costs. Please read the other 1-star reviews on here. They are all true! Hector is extremely unprofessional, rude, hostile, and unsympathetic. His last words to me where "Lose my number" when I was on the phone with him. They will not do the job right and will run away when they commit a mistake, leaving the homeowner to deal with the damage.I was placed with Perfection plumbing thru my home warranty, American Home Shield. I would have never hired them myself. It was a simple water heater and pressure regulator replacement. The out-of-pocket cost was more than I expected but since the wife and kids had only cold water to shower with, I decided to move forward. In retrospect, this was one of the greatest mistakes I have made as an adult.
The plumber shows up and isolates the water to the house at the main water line. Proceeds to unhook the water hose to the water heater and starts draining the water heater. He then goes to work on the pressure regulator while the water heater drains. So far so good, typical plumber procedure.
Then, inexplicably, he goes to turn the main water line on. The disconnected water heater hose starts gushing water everywhere!!! I am in my home office as I work from home some days. I am in a meeting, and I hear a lot of noise coming from the laundry room. By the time I excuse myself to check it out, there is water (several inches high) flowing out the laundry room and running down my hallway. I have laminate flooring and most people know that water and laminate flooring do not mix well. I start yelling for the plumber, who is outside at the main water line clueless to the flooding that is happening in the house. I run outside and tell him what is happening, and he finally closes the main water line again.
I do not know what he does next, but I run back into the house and grab every bath towel I have available to clean the water mess. The longer the water sits there, the more water damage there will be. I spend an hour continuously trying to dry everything by gathering 20 soaked towels, wringing them out, and soaking them again. In the meanwhile, the plumber is on the phone (presumably with Hector), trying to find out their next move.
In typical Perfection Plumbing fashion, the plumber reconnects my existing faulty water heater and pressure regular and leaves. Nothing was replaced and all I got was a flooded house. I speak to Hector and told him that at the minimum, the towels need to be replaced and the service completed. I was not even addressing the potential water damage to the home or the rest of the day off of work that I took because of the situation.
Hector became aggressive on the phone and refused to take care of anything. That is when the conversation concluded with him saying "Lose my number" and hung up. Well, I hope everyone loses his number, especially those thinking about dialing it for the first time. You will be disappointed. I am going to get a 3rd party to assess the damages and consider filing a claim. I am not sure how anyone can be a licensed plumber providing this kind of service. Bad customer service is one thing, flooding a home and leaving it worse than you found it is absurd.
Moreno Valley CA
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Work Description: repair water heater
Comments: will hire again in futureMoreno Valley CA
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Work Description: The technician (Miguel) recommended to replace a burned out motor at our kitchen sink garbage disposal.
Comments: My husband & I were so pleased and liked Miguel's work. He is very knowledgeable, very fast & efficient technician. He really knows what he's doing. I would definitely recommend Perfection Plumbing & Drain Services to anybody who needed plumbing services. We're glad we finally found the right contractor for plumbing services & would hire them again in any project or problem at home.Riverside CA
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Work Description: They replaced all the connecting tubes going from my 2 kitchen sinks to the trap.
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Work Description: Hector handles all our plumbing repairs.
Comments: We use Hector quite often. Hector's prices are fair, which is why we use him.Sun City CA
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Work Description: the plumber was very nice and got the job done as soon as he could. We would call him again if necessary. thank you.
Riverside CA
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Work Description: Two toilets rebuilt.
Replaced garbage disposal and replaced pipes under the sink.
Unclogged the dishwasher hose.
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CA Plumbing License in CA :
#878190