Main Services: Installation restoration of hardwood floors
Description: Family owned businesses specializing in quality craftsmanship at an affordable price. Flooring is our hobby. Attention to detail and a job well done is at our up most top priority .
What sets us apart from other contractors: Hoenesty, no short cuts , family pro ties business.
We are best known for: Quality craftsmanship at honest prices
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Refinish existing flooring
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Installation, sand and finish
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Refinish existing 100 year old floors
2 Reviews
Review MeStafford VA
Overall
Work Description: Installation and refinish of hard wood flooring
Comments: I used Pacheco’s hardwood floor for the installation and refinish of hardwood floors on my main level . They were able to mix the new wood with the old wood flawlessly . I would recommend this service to any one looking for peefection .Washington DC
Overall
Work Description: Hard wood floors and stairs
Comments: Pacheco Hardwood in Virginia was a favorite floor installer of mine that i used on multiple occassions but i can no longer speak highly of their professionalism, quality of work and responsiveness.They started work on my last property on 7/20/21 in which I specifically requested the owner Abdel to do the installing of 5 inch planks and all the finish work to my new floors (sanding and staining). On the day the work started, Pacheco sent installers that I had never seen or used and said Abdel would be at the property later in the day. Abdel didn't show up for 2 days and it wasnt until I called and complained about the existing installers work and mandated that Abdel come and finish what was started. I wanted the Abdel to correct the sloppy work that had been done by the initial installers.
What was done horriblly wrong was the following:
1. Uneven Floors ... 2. Improper cut planks ... 3. Chatter marks ...
4. Abnormal gapping in the floors.
They also were supposed to replace the existing stairs to which they completely ruined and I had to have replaced. The existing stairs/risers were supposed to be demoed and square/contemporary nose treads installed. Pacheco bought round nose treads and cut the edge to make them square and then laid them on top of the existing treads. They never demoed the risers either and placed new risers over the old. All of this created height and depth issues on the stairs which made it completely dangerous going up and down. Abdel tried to fix the stairs but couldnt because at that point they neeeded to be repaired by a carpenter and he didn't know how to fix it becasue he is not a carpenter.
After sanding and staining, I noticed chatter marks all over the floor. Chatter marks are created in the sanding process by improper sanding or working with a fulty sanding/buffing machine. I called them about this issue and Abdels wife came to meet me and view the issues and she told me that chatter marks are consistent with 5 inch planks and it was normal. i have been a developer/investor for 20 years and couldnt believe that she was actually standing in front of me telling me this.
I demanded that they fix all of the issues and this is when they became non responsive. they will not answer phone calls, emails, or text messages. I have called from different numbers and once they realize its me, they hang up the phone.
I cant speak to the work they have done for anyone else, this is my experience and I have the pictures to show everything that I am stating here.
Moving forward it is my intention to handle this matter legally.
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