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Ocean State Group, LLC

Main Services: UNDER NEW MANAGEMENT/NEW OWNERS Plumbing - Heating - Electrical - Mechanical engineering

Description: UNDER NEW MANAGEMENT!!
Completely licensed & insured & Bonded

Very skilled - Trained staff
completely overhauled company with the upmost respectable dependable & skilled staff to handle any one of your mechanical needs
Ocean State Service Group is a fully licensed and insured mechanical company

Ocean State Service provides top-notch service when no other company does.

7 days a week
1st shift from 7 am to 3 pm
2nd shift from 3 pm to 11 pm
We provide emergency service daily
As well as regularly scheduled appointments for those homeowners who work a full-time job. Ocean State Service will always do its best to meet your servicing needs.

We provide the following service daily
A. Small to big plumbing service,
Main drains to small sinks & washers.
B. Oil and gas heating system from steam boilers to warm air furnaces from standard systems to high-efficiency service and installations
C. Electrical service repair and installations of the meter upgrade to full-service upgrades.
To emergency service from plugs to walk switches we do it all! No job too big or small.
We provide full service in all 3
PLUMBING, HEATING & ELECTRICAL

Service Area: Smithfield, East Greenwich, Cumberland, Harmony, Central Falls, Pawtucket, Rumford, North Smithfield, North Scituate, Saunderstown, Hope, North Kingstown, Cranston, Mapleville, Clayville, Warren, Fiskeville, Slocum, Bristol, Foster, Woonsocket, Barrington, Slatersville, Greene, Warwick, Chepachet, East Providence, Albion, Riverside, West Warwick

What sets us apart from other contractors: Our Prices , Responce times & Services provided . Is the extensive experiments with is it control electrical controls and equipment

We are best known for: Fast Response - Next Day Heating replacement . No trip charge to respond to your home.

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27 Reviews

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Work Description: Electrical Wiring/Rewiring

Comments: Contractor returned to complete the work.

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Work Description: Snow Removal

Comments: Never showed up. Finally hired someone else.
This review has something to do with snow removal it isn't business related don't know why this woman even left a bad review on snow removal we are plumbers . and it is unrelated to our company I don't even know who this woman is. we never received a call from her regarding anything bad information review

Overall

Work Description: Furnace/Heating System - Repair/Service

Comments: Exceptional service and extremely prompt in responding. Price is very reasonable. Would definitely use again.

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Work Description: Furnace/Heating System - Repair/Service

Comments: The pro you referred was excellent and completed the cleaning of my furnace and even did more than was expected

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Work Description: Furnace/Heating System - Install/Replace

Comments: Looking forward to a warm &
Stress free Winter.

Overall

Work Description: Plumbing , drainage , main drain

Comments: These guys are Great!!!
The owner Eddy called me personally 1130pm at night and responded to my emergency with in a hour at this time at night.
I was having a extreme emergency with waste/seweage pouring out of my mop sink in the basement due to my main drainage line being clogged solid with roots..
As I watched everything in my basement (finished basement living space) be ruined.
This company responded in my time of need (priceless) and helped me in way I can't begin to tell you.
They new exactly what the problem was. The owner explained to me every detail of what was happening and what was gonna need to happen to repair the situation.
The company then respond that morning with heavy equipment and workers around 9am and they were done gone cleaned up and make it look like it never happen as well helped clean up the entire basement at a fraction of the cost of the surve pro company who provides the same service for insurance companies.
This company is one of the best around there very extremely personable, and will talk to u as a friend in need that was big.

I appreciate you guys more then you will ever know thanks so much.

Great company skilled fast friendly

Overall

Work Description: Central A/C - Repair/Service

Overall

Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: Still in the process of getting the job done.
Very busy time.
Hoping the job starts this week.
The phone call and Emails get ***** stars,
I can't rate the job yet.

Overall

Work Description: Electrical and sewer

Comments: Eddie was very helpful and walked me through every informational step. Very professional! This job should have taken much longer but Eddie devoted his days and nights to it and was completely finished faster than expected. I’m very happy with the work that was done in my home and would highly recommend Ocean State

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Work Description: Switches/Outlets/Fixtures - Install

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Work Description: Replace furnace and central air conditioner

Comments: We were quoted/invoiced for a high efficiency, energy saving furnace and central air conditioner along with a generous rebate from National Grid for which Eddie said we were pre-approved.

1. After we had made payment in full, they never returned to finish the job.
2. The actual equipment installed was different than what was stated on the invoice.
3. We made many attempts to contact Eddie via phone, text and email and he did not respond.
4. The outside air conditioning unit was never connected.
5. A second contractor found the furnace installation had numerous code violations
6. There were no National Grid rebates associated with the installed equipment.
7. We were left to hire another contractor to finish the job.
we did end up going to Mr . Benson home and repaired his mini split system. he was extremely happy and never updated the review.. The failure had nothing to do with any repairs we had made but there was a differant issue at which we repaired for him free of charge . last time we spoke the unit is still running great over a yearly later .

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Work Description: Oil Furnace - Repair

Comments: Eddie did an awesome job on the furnace.

He promptly fixed the zone issue.

He cleaned the furnace and it looks
Amazing. I would recommend him for any
Plumbing issue.

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Work Description: Electrical

Comments: I had to replace my electric panel becauSe water had entered it at the weather head. These guys came out the same day to assess the problem and the very next day replace everything from the weather head to the fuse box. They even assisted me in filing a homeowners insurance claim.

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

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Work Description: Electrical, heating plumbing

Comments: Underestimated projects, didn't take permits, took all money, left work half way done. You can't get them to finish. This is a business to avoid at all cost
our company had NOT did any work with this womna . we aren't the company she even hired . you must have this company confused with another company. I took this company over in 2001 and it's under new management and we have no record or knowledge of this customer . sorry your having a hard time with your contractor but we weren't involved in any of these dealing u may or may not have had sorry

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Work Description: Plumbing service

Comments: These guys are great. Fast response . The woman told me the tech would be at my house with in a hour and he was .
Extermly knowledgeable and he explained every detail about what had happen and what my options were .
They gave me a great price and the work was complete that same day . This company is top knouch. Will use them for any situation that may happen in my home

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Work Description: Gas Furnace - Repair

Overall

Work Description: Troubleshooting, installing generator

Comments: At first the electrician installed outside lights with no issues. After that we contracted for him to install a generator. He took my money and never installed the generator.Also took an old generator and sold it, never giving me the money he owed me. Worst company ever. Very dishonest.

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Work Description: Ductless (mini-split) A/C Service or Repair

Comments: Ocean State Service repaired my mini-split system on 5/7/2019. The cost of the repair was 1,106.20. As I left for vacation the next day, I never tested the system. When I returned on 5/17 I found the system did not work. Since then I have called Ocean State Service 12 times. I talked to Shawna once, on 5/22, and she said Eddie would be there that evening or the next. He never showed up and nobody has returned my call since. Seems like it is time to lawyer up.

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Work Description: Hvac

Comments: Regarding for seven moons restaurants.
We called the office for hvac contract. They said yes on the phone but never do it .
we had to cancel this customer contract and return his money. After doing a walk through and inspection of all equipment , we decided that the condition of the equipment and the way they choose to run there kitchen we didn't want to be a part of due to a vast amount of safety reason and equipment safety procedures. the kitchen wasn't to restaurant clean kitchen standards act and we decided that we weren't a good fit for this company . we advised a smaller company may be a better fit to do handy man repairs . sometimes customers can't be made happy . or some customer feel hurt or mad due to refusing to provide a service to them. they turnaround and attempt to hurt the company by making false claims . this customer was up set cause we didn't want to be involved with what ever food safety regulations they were dealing with and it just wasn't a good fit. a service tech had shown up every time a call for service was made . we have just decided not to hold a service contract on the refrigeration equipment. that doesn't make us a unreliable company or a bad one . we just sometimes avoided different situations as I do not wish to bad mouth this restaurant in any way but sometimes a unhealthy kitchen makes it extremely hard to provide service for.

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Work Description: Seven moons North Kingstown HAVC service

Comments: I have 2 years HAVC service contract with this company ,I paid for it and never got the contract paperwork since 2017. They never come to service. What should I do in this cases ? I'm still wait for service contract and they never respond for it.
This customer had 2 bad reviews purely out of being mad and upset we had chose not to continue our working relationship with. there were many violations with all the equipment located in the restaurant and we had provided multiple inspection reports on temperatures of cools etc. every bit was ignored. we decided not to continue the working relationship and further . at which the restaurant Manger became upset and told us he would ruin our name if we didn't come out to service his equipment some times even after trying many times some customers will never be happy even after many attempts of attempting to resolve someone's issue they still try to give bad reviews in hopes it would ruin the company.

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Work Description: super cool got the job done

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Work Description: Eddie installed a water softening system in 7//2017. They wont return calls or answer emails about servicing their system

Comments: I am not happy

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Work Description: Install recessed lighting, bathroom vent and move light fixture.

Comments: I spoke to the owner of the company over the phone who seemed nice and gave me a very reasonable price estimate for the work to be done. However, since that call I had 4 appointments for the electrician to come to my house to write a quote and all 4 were cancelled for various reasons. Very disappointing! As nice and reasonably priced as they seemed, it is worthless if they never show up to do the job.

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Work Description: Changed to Pvc piping

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Work Description: Installed split system air conditioner

Comments: Great job. But haven't returned with rebates or to take old air conditioner

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Work Description: The heat system was leaking , need to get replace a lot of parts .

Comments: Excellent communication through the process, Fair price
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