Main Services: AC, HVAC, repair, maintenance, Installation
Description:
Mission Statement
My AC Guy goal is to offer the ultimate HOME SERVICE experience by innovatively, reliably and consistently providing the safest and highest quality services and products at a fair price to our customers. To treat all customers, customer's home, customer's pets and all belongings with respect. Assist communities, donate to cancer research, and being among the most community-friendly group in the Air Conditioning industry.
What sets us apart from other contractors: Trust, Honesty and our Partnership!
We are best known for: Fair and Reasonable pricing of HVAC Installation, Maintenance and Repairs
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Trane Installation side yard another well done JOB!
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Techn at work completing repair
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Business roof Top complete
9 Reviews
Review MeSanta Ana CA
Overall
Work Description: Replace AC and Furnace
Comments: Rudy Brown DBA My AC Guy contracted to replace and install our air conditioner and furnace over 3 weeks ago. We've had Rudy service our existing units over the years and he offers a deal to replace all as he was allegedly having a slow period. What was peculiar about this experience is he required more than 50% up front in installments using Zelle. I was surprised by this request but it was stated these monies were needed to purchase all the appliances and necessary hardware ($4000). It just didn't feel right but we've had a good relationship with Rudy over the years. Well, my instincts were regrettably spot on. I sit here writing this complaint after Rudy failed to show at least 3 times, he's essentially "ghosted" us sending one line cryptic texts hours or days later...or not at all. We finally had to file formal complaints with the CA Contractors Licensing Board among other resources and suddenly, yesterday morning he appeared via text apologizing and offering to refund our $4000. (FYI - to date he never began any work nor did he deliver any items he allegedly purchased with our money). We may every attempt to give him a path to pay us back and alas...he went dark again and as of tonight, no response, no refund. I do not know what circumstances have fallen on Rudy but at this point he has secured our money vis electronic wire, he has not refund a single dollar, he appears for a moment in what appears to be a delay-tactic (he knows and acknowledges he owes us our money back), and we are going to pursue every angle to seek a remedy to ensure we receive a full refund. I'd strongly advise anyone considering using his services- something is amiss and we're not the first customer this has happened to. Be careful, do not pay upfront or prepay, and check his license status before contracting.A note to Rudy - we’ve been good and loyal customer of yours for years. You’ve taken our hard-earned money and failed to show multiple times with no notice or reason. You now have offered to refund our money a week after we had to spend time filing complaints. Do the right thing and refund our money like you agreed.
Baldwin Park CA
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Work Description: HVAC repair
Comments: Ruddy came to our job and installed, repaired LA and EM clinics AC. He did a fabulous job. He was on time! Professional. PS we checked his licenses with the CSLB and all checked out! we are pleased Renee.Los Angeles CA
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Work Description: AC installation
Comments: We worked with Ruddy two years ago for an AC install. We trusted him but this time around he has been unresponsive. He charged two thirds of the total, didn’t even provide the material and only installed a pipe leading to the upstairs room. We paid his what he asked since he said he would bring two guys to finish the job the following day. He didn’t show up and after multiple unanswered calls and texts he said he would finish. Over a month later and after promising to return multiple times, we’ve accepted he robbed us. We have filed a complaint and apparently his license was suspended in December of 2020. Please avoid working with this family. It’s a shame they are doing business in this manner.San Bernardino CA
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Work Description: Central A/C - Install/Replace
Comments: Ruddy and his team did and excellent work very pleased I went with My AC Guy.Rowland Heights CA
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Work Description: Central A/C - Install/Replace
Comments: goodChino Hills CA
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Work Description: Furnace/Heating System - Repair/Service
Comments: Never returns call, dont care. No response to tx, phone. Said that he would be there one night , never showed, no call. TerribleFort Mohave AZ
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Price
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Work Description: Central A/C - Repair/Service
Comments: He called on time, showed up on time and fixed my problemCorona CA
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Work Description: Central A/C - Install/Replace
Pomona CA
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Work Description: Central A/C - Install/Replace
Comments: Rudy was very exquisite in answering all of my questions and provided with the exact answers I wanted to hear and did not gave any BS about what equipment was better for me . He added exactly the brand that I wanted to be installed and the price was 1,600.00 less than the other 2 companies that I called for a quote. I strongly recommend My A/C Guy for all your a/ c needs. Thank you Rudy for your patience and honesty.-
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Angies list Super Service Award; Homeadvisor Superior service
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CA HVAC License in CA :
#1038524
CA Boiler License in CA :
#1038524
CA Electric Wall Heaters in CA :
#1038524
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Financing Options
Maintaining Distance
No-contact Payments
Protective Gear Used
