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Mr. Clogged Drain

Main Services: Drain unclogging, water heater Replacement or repair, remodels, water filtration, gas repairs, sewer line repairs

Description: We are a full plumbing service company. We are licensed and insured. We run a 24 hour a day 7 days a week service at a fair price

What sets us apart from other contractors: We believe in being deeply involved with our customers

We are best known for: Honesty

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3 Reviews

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Overall

Work Description: Water heater

Comments: This company is fraudalant. BEWARE .. They came out in March 24 , 2023. First technician was that came out was too big to fit in attic . stated that I needed two parts replace that my Home Warranty Choice paid for .. I waited over a week thinking they were waiting for parts. messages and calls were ignored. Finally got through to I’m assuming a manager and he came out and all he had to do was liget my pilot on my water heater I was told by the manager they will contact Choice home warranty and cancel the part since they did not use it it is now July2023 not even 4 months and again my pilot went out. Fortunately I was able to light it myself I contacted choice and was made aware that this company was given funds to go and pick those parts up that they never use for the customers. This is a very crooked company. There EXCUSE IS ONLY WARRANTY PEOPLE COMPLAIN.. no be AWARE , they will falsify issues needed so they check from the warranty companies and never pick up parts and install and they will ignore you when you’re supposed to return. It’s a quick easy way to GET Paid . And will HALF DO OR NOT DO WORK CORRECTLY. If they even diagnose problem right .. step 1 ..

Overall

Work Description: Active Leak Repair Under Kitchen Sink

Comments: For the record, Bo (technician) was great! Pleasant, helpful, and did the job. The guy who took the phone from a female employee the instant I shared my displeasure with being recheduled TWICE, needs customer service training. I called out of my work office both days for the scheduled appointment, only to be told they wouldn't be coming. The reason? "You're the only job we have in Bryan and it's just not worth it for us." Of course, this was said with attitude and an offer to cancel the repairs on our ACTIVE LEAK. In other words, we have your back against the wall and we know it. Please don't take jobs in an area that you'd rather not service. Please don't treat customers like you're doing them a favor. And please don't use the customer's hardship (my active leak) as a weapon to threaten them into submission. That just makes the customer feel like their being victimized and it makes you look/sound horrible.

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Work Description: Faucets/Fixtures/Pipes Repair/Replace

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