Jeff, I am simply at a loss for words that your experience was that bad and you have overlooked my history of 32 years with minimal issues with customers. Your detailed response of a time line is accurate but your analysis of what was going on shows no understanding that there was a very big problem and I almost past away at home. I did have emergency Kidney Stone Surgery. While there they found an issue with my heart and from the week we were at your job in end of March/ beginning of April until May 14th I had a total of four surgeries and suffered a stroke. My family and myself have never experienced what went on. I was completely lethargic and finally they figured out what was wrong and executed the surgeries. I just turned 60 years old and I have never been in a hospital overnight nor experienced any surgery. I will have one more a valve replacement. I suffered a stroke and did not know my name for two days and was in ICU for two days taking very strong blood thinners. I have written you personally before but I had to respond after reading your comments that are here and on google etc. I do not want sympathy but it seems you simply did not believe me. At any given day with the lead services I have about 30 plus customers in one stage or another. During this time period of really no contact with customers I have only two customers really upset with me. Your right communication is always a key. But if you really knew what I try to do for everyone and the payoff I get it is really minimal but I live and breath tile. My resume is really second to none and I really do not understand such nitpicking on a job that was under bid because I really did not know or was familiar with the tile you selected. I thought it was on a matte pattern. The extended time was giving you an unrealistic time line, which is my fault. The problems with transportation that the men had was genuine and everyone was very aggravated at the circumstance. But at the end of the day Israel did give you a very good effort while there and his experience of being employed by me for over 24 years got him through the challenge. Obviously you are upset about x, but I think it is a little bit too much and the review process allows one to yield such a sword. At the end of the day your problems were trivial compared to what i was experiencing. I am slowly getting back to doing what I do best and that is giving customers a good experience on every angle and meet their expectations. There is a review on Thumbtack from James Hansen who understood what he really got at the end of the day he sent it three days ago. I do not request reviews very much because i believe most use it to bully others. But you can guarantee that your review has struck a nerve and every customer will get what I always have done but maybe a little more focus and of course better health Lastly I have volunteered my time with what the tile industry offers to make me a better contractor and I have certainly worked it very hard because I love my trade and how it give people such pride. I am not a non communicator by being on several association boards and chairman positions and how I have represented central Indiana tile contractors and always of helped them in any way that I can. My phone has always been open to customers, vendors, competitors etc. I a considered a very good net-worker and salesman who has worked very hard to be the best I can be. I am sorry for the rant but I just have to let some people know that I am completely the opposite of how you are portraying me. As I said and you agreed I or you cannot control everything and yet we do a pretty good job doing 6 to ten jobs a week and making sure everything is a good as it can get. Anyone reading this I would welcome you to review my profile on Networx, Thumbtack, Craftjack, Porch, Home Advisor, Angies List my web site etc. The negative reviews from Jacob and Meghan Phillips was also at this time period. They will be compensated back but I made no money for ten weeks so that is why they have not been paid back. They also filed with their bank which I had to defend myself with my credit card company. Due process was started by their bank and it is a 90 day process, they have withdrawn the complaint and I will be sending them money to return the deposit they gave me just before the hospital stays. FYI I hope in a couple of weeks to send $ 100.00 at every available opportunity but at this time I cannot say every week I can send it. I am really in the whole from such a long time off. Sincerely, Jeff McCammack 317-910-2792