Thank you so much for your review. Through this process we communicated everything to you. We told you that the project was by the hour and that this was an estimate. We told you that bamboo is almost impossible to quote. We told you that we were unsure if we would be able to remove all of the stalks. We explained how to kill them, and then performed all steps at the price agreed upon, $65/man hour. I explained to you when we were going over. I explained to you that we could stop trying to remove the roots and try to kill them instead and come back later. I attempted so many times to get you to understand that. At one point I told you I was not going to axe out anymore because we were too far over, and that spraying with a high concentrate of glyphosate and covering it with a landscape fabric to block out the sun would kill off the bamboo. We borrowed your sawzall once we realized the bamboo had main roots going underneath your concrete, rather than shooter This was explained to you. The entire time we explained, reexplained, and reexplained again the process we were taking. We took all proper steps, and attempted to find the cheapest solution for you. Bamboo is a mess. Do not plant it in your yard.