Main Services: plumbing ,gas piping
Description: Full service plumber and gas fitter
Service Area: Loveville, Huntingtown, Solomons, Hollywood, Callaway, Compton, Avenue, Great Mills, Broomes Island, Hughesville, Benedict, Valley Lee, Leonardtown, Chesapeake Beach, Dowell, Bryantown, Sunderland, Chaptico, Saint Leonard, Taylors Island, Bushwood, Patuxent River, Rock Point, Port Republic, California, Charlotte Hall, Abell, Mechanicsville, Helen, Park Hall
12 ReviewsReview Me
Lexington Park MD
Work Description: pipe repairleakingComments: Terrible service and did not meet my expectations. First of all the serviceman created a lot of mess while reparing the pipes. He came in, he told us where we had a leak and he started cutting into walls without my permission and created a lot of mess on the carpets. Then he went outside to bring his tools and was there talking on his phone for 20 minutes kept us waiting for the job to be done. Then after one hour standing outside looking for the right tool, he shut off the main water outside and he came in and repaired the pipes. When he went to turn it back on, he forgot to close the materbed's water which led to flooding and caused a huge mess in the masterbedroom. We are still collecting gallons of water from the bedroom carpets!!! Anyway, we had a major pipe issue and asked him if he could repipe all the house and he said he will talk to his boss Michael and let us know. He said sorry for the mess he created and asked for $350 and left. When I called Matters plumbing and spoke with Michael in the start he said his service charges were $125 if the job was minor!!! And this was relatively a small job. When I called back Michael again for the payment, he wasn't surprised that his guy charged me $350. Michael said it was his guy's say so because he was one of his best men! After the payment was processed, he even forgot about our major repipe business and never gave us a follow up call. It was really a very bad expiI had with this companyn and I wasn't pleased with the customer service at all. I don't recommend this company to anyone for any service. Even next time I will find professional qualified people who are well trained to do the job. You learn from your bad experiences. I would give zero starbif I could.
Master or Journeyman Plumbers License in MD :
HVAC/R License in MD :