Description:
We have been a family-run business for over thirty years. Our dedication to combining old world building principles, cutting-edge technology and continuing education allow us to provide you with the highest quality roofing systems on the market. Our teams are certified factory installers which allows us to provide you with the highest quality systems with the best warranties.
Serving: Everglades City, Marco Island, Naples, Golden Gate, Immokalee, Bonita Springs, Estero, Lehigh Acres, Cape Coral, Ft. Myers, and all of Southwest Florida.
2 Reviews
Review MeMarco Island FL
Overall
Work Description: Roof tile repair and water damage
Comments: BEWARE OF KELLY ROOFING! Although their quoting process and work in process appear very thorough, it may not be. We recently contracted with Kelly Roofing to repair damaged tiles on our roof and the subsequent damages (so we thought). Communication was great at the start and during the repairs. We were very impressed and intended to use them on our new build in Marco Island. We paid them in full the day the work was completed and then discovered that wood rot on the fascia was missed. This was an obvious result from the roof tile leaks and one of the main reasons for having this work done. Contacted Austin Kelly right away to ‘finish the job’. He apologised for missing this repair of the leaking dead valley on the original estimate, however he needed to quote this work additional in order to come back. We did not feel this was fair or good business practice. Austin Kelly comes back with a ‘boiler plate’ type quote for an additional $1,500 on top of the $3,669 we paid. Originally, we had this work quoted by a local competitor - their price (including the fascia /leaking dead valley) was less than Kelly, but their lead time wasn’t as good so we went with Kelly. All total, Kelly Roofing was $2k more than the reputable competitor. I get that they can charge whatever they want, but missing very obvious work needed as part of the job we called them to do, and then gouging us on the price to add it is unprofessional and poor business. Also contacted Jen, a project administrator to help. She intended to speak with Austin’s supervisor and have someone contact us. Never heard back! Completely ghosted! We learned our lesson and won’t be using Kelly Roofing again!ADDED: We had a competitive quote from a well known, reputable competitor on the island who included the wood rot on the fascia as any professional would do. Their price was $400 less than Kelly’s amount that excluded this work.
The expense for Austin’s negligence in missing this work should at a minimum, been split with us perhaps; not 100% fall on us. Again, charge whatever you want, but this never should have been missed and the quote to add it is excessive. Not good business or customer service.
Overall
Quality
Price
Punctuality
Work Description: They did a whole roof replacement and gutters.
Comments: I am very satisfied with Kelly Roofing. They did a great job, gave a great price, had great punctuality, and great workmanship. I wholeheartedly recommend them.
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FL Roofers License in FL :
#CCC1325948