Main Services: Grading, excavation, sod installation, drainage, and hardscaping
What sets us apart from other contractors: Family Owned and Operated, Licensed and Insured
We are best known for: Excellent customer service
9 Reviews
Review MeMyersville MD
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Work Description: Patio Replacement
Comments: KC outdoor performed a warranty job through Nicolock for a total patio replacement. They would schedule dates to perform work, not show up, and not call. After hassling Mike and Nicolock they finally “completed” the job after nearly 2 months when they promised a 1 week turn around. Many pavers are not flush with each other leaving an uneven surface. They left a huge mess with off-cuts and paver base scattered around the yard. They also failed to install the paver edging before deeming the job complete and leaving. I would absolutely not recommend this company.Ellicott City MD
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Work Description: Basement Remodel
Comments: I started working with KC Outdoors in January of 2021 to finish my basement. Mike was very personable and professional during our first few telephone conversations and we agreed to move forward with the project. I received a text message from Mike on 30 January stating he submitted everything required for the permit and that a firm start date for our project would be 15 February. After not hearing from him, I reached out on 12 February to confirm, at which point he stated he was still waiting on the county. Unfortunately, this response would be repeated over the next 7 weeks as I continuously contacted him twice per week requesting an update. He never once reached out to me providing an update. On two separate occasions, after reaching out to him, Mike stated he received a correction from the county and he resubmitted the paperwork. Finally, during the week of 15 March, I asked Mike for an update again and he stated the county kicked it back again stating they required another form. At this point, I called the county permit office and they clearly stated that there was no record of a permit application ever being submitted for my property. They confirmed that if any work was going to be done for our house, it would be filed under my property address, and that if there were any corrections, they would be tracking it in their system. I reached out to Mike to see where the miscommunication was to which he doubled down on the lie that he was working with the county to get the permit approved. After asking him again, he stated "his wife handled permits" and that he would get back to me after he spoke with her. Needless to say, he never responded back to me with an answer and didn't respond when I told him I was no longer going to move forward with KC Outdoors.From the very beginning, I told Mike that I had another contractor who had almost the exact same quote to finish my basement but I was choosing KC Outdoors because they are a small business and I valued honesty, transparency, and communication. There was no need for him to lie if he had other projects he was working on, but he continued to lie and drag out the timeline. I wasted three months waiting on KC Outdoors and I could have had my basement finished in the meantime.
If he is willing to lie on something so trivial, I can only imagine what else he will lie about during the project. I am glad we did not move forward and hope this review helps with anyone considering KC Outdoors.
Monrovia MD
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Work Description: Patio
Comments: very disappointing work ethics and standards. Gets in over his head and leaves customers unsatisfied. Disappointing outcome of job that we trusted him with.Mount Airy MD
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Work Description: gravel driveway
Comments: We are still waiting on someone to stop by and look at the job done, it doesn't seem to have 6" of gravel laid with paper underneath as ordered. We were not given a copy of the order, only a paid receipt.Mount Airy MD
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Work Description: Install or Spread Gravel
Comments: Very courteous team, did good workFrederick MD
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Work Description: Tree Removal/Trimming
Comments: He was the first call to be received. When he heard our predicament of being blocked in by 2 trees, he went immediately to his place of work, got a chain saw, and was at our house in less than an hour. He was well-spoken, polite, went right to work and opened a path for our car. He said he would come back in the morning and finish chopping up the tree, etc., and get paid.Beltsville MD
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Work Description: Powerwashing Exterior
Comments: Nice guy, did a great job . Siding looked like new when he finished.Ellicott City MD
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Work Description: sod
Comments: Gentleman called -made appointment to come by the house to see the scope of work. Never showed, nor called. Wouldn't recommendMarriottsville MD
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Work Description: Snow Removal
Comments: Still working on finalizing rate and neighborhood clean up. Very pleasant and courteous young man.-
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Home Improvement License in MD :
#117720