Main Services: Roofing
Description: With more than 20 years of experience handling a wide variety of projects for homeowners and business owners, JDW is the pinnacle of excellence in North Carolina. We hold ourselves to the highest standards, so you know that any job we work on will be done at an affordable price and with a quick turnaround - without sacrificing quality or safety. Our varied experiences allow us to help you in many different ways; just ask and we will work with you to find a solution. We are dedicated members of the community and will work with you to help you create the perfect home or business. We offer 24/7 emergency services, so no matter the time reach out and we will come to help you.
What sets us apart from other contractors: Over 20 years experience
We are best known for: Professionalism and efficiency
2 Reviews
Review MeWilmington NC
Overall
Work Description: "Install" of wood fence
Comments: Where do I start? We hired JDW to install a fence in October of 2021. The project did not begin until the end of December 2021 and it is still - technically - not completed in June 2022.I say technically because it is paid for (which was my mistake) though neither of the gates are operational and the fence is leaning over. Apparently the owner outsourced the work to some very nice gentlemen from out of state who had never built a fence before. The gentlemen did not receive guidance on how to complete the task, thus the fence and gates are not operational. Add to that - the shadow box is missing pieces and does not appear to be professional work. While working, they nicked our gas line - which led to a very high gas bill - and tried to insinuate we should pay for the gas line repair (we did not pay for that). We were given a very sad story and paid the fence bill with the assurance that any issues would be taken care of.
After 6 months of calling, we have continued to receive the same assurances with no resolution. They have come out to assess the issues several times - but have yet to actually DO anything about it. We have logged dozens of calls and texts to their office - but they are no longer responding. I have never gotten an actual human being on the phone when I call, though I can now navigate their call menu like a pro.
Based on their own assessments, the fence was not installed properly and the gates were not built properly. Despite their repeated promises that the issues would be repaired, there has been no actual attempt to correct the issues. I literally just went through my texts and saw 19 promises made to show up - and they were all missed. Some with excuses, most ignored. Zero stars. Would not recommend.
Charlotte NC
Overall
Quality
Price
Punctuality
Work Description: Nurse
Comments: 🛑BEWARE THIS COMPANY!! 🛑STAY AWAY!!!!****YOU HAVE BEEN WARNED!!!!Our case against this company is currently under investigation by the NC Attorney General, the BBB, and the Federal Trade Commission. On 4/27/2020, HomeAdvisor connected us with JDW EXTERIORS in Wilmington NC, for a siding repair on our vacation rental home. David, the owner, gave an estimate and we sent him a check for $4,246.66. He put a dumpster in our front driveway, weeks before the project was to start, blocking parking. We notified him right away and asked that it be moved to the back yard. David said he didn't believe the dumpster blocked parking. We sent him pictures and explained how critical this was to our business if there was no parking. David said it would be moved in 2 days. It was never moved and blocked parking for weeks while no work was being done. We received a bad online review on international vacation websites stating the dumpster was a "HUGE EYESORE. "We got no rentals for weeks after that in peak season. On 6/5, David did not show up to start the job as promised. He sent us a text and pic of rain stating they couldn't work. Our local rental manager reported to us there was no rain. We relayed this to David asking him where he was and where did he take that picture? We got no reply. After more messages from us he finally texted "I don't believe those people" in reference to our rental manager's report of clear weather. Unbeknownst to David, we drove 4 hours from our home in Charlotte to the site that morning and saw there was no rain, and no evidence of rain earlier. We informed David we were on site. He then changed his story and said he was working in another town where it rained and his tools got wet so he couldn't work for the rest of the day. David must think we're stupid as it was so sunny that any wet ladder or tool would have dried in a matter of minutes. An entire company is going to shut down their business for a whole day because a ladder got wet? Right. We messaged David asking him to please call-after several hours he did. He said they had big jobs that were more important and they didn t typically do jobs like ours. Huh? Why did they take on our job? It boiled down to they had a more lucrative job they were working on elsewhere. David sent us a message stating they would come get the siding and mail back our deposit check if we preferred to cancel, and we could find another contractor. We begged him to please do the right thing and just do the work they promised. We stopped hearing from David. He would not respond to messages. The next day we notified HomeAdvisor and we emailed JDW EXTERIORS of this relaying we would retract the complaint if they would just do the job. That day, Johnnie, from JDW EXTERIORS sent an email stating THEY were "opting out" of our job and charging us for their expenses! We immediately emailed a response telling them to remove the siding and dumpster if they were not going to do the work. JDW EXTERIORS sent a receipt stating we owed them a balance but they would waive it and just keep the $4,246.66.!!They did NO work! THEY chose to abandon the job. This is quite a racket! You could do this all day long and make a nice living, huh? The hold on rentals that week for this job they abandoned cost us $1,670.42. We will never know how much the bad review cost us in rentals. Reviews are one of the main driving forces behind vacation rental property revenue. There are other parts to the story and not enough room here. We would like to know how JDW EXTERIORS likes having a review like this that hurts their business the way they hurt our business and ripped us off. We are warning everyone against unethical JDW EXTERIORS. My husband is a senior citizen at 74 years old and I'm a nurse working 13 hour days through the covid-19 pandemic. We want to warn everyone of companies who prey on the elderly and take advantage of others during difficult times - Companies like 🛑JDW EXTERIORS🛑-
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