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Hybrid Air

Main Services: Heating and AC installation, Boiler Installation, Water Heater, Furnace Installation and Repair

Description: For nearly 20 years and over 10,000 customers serviced in the Hampton Roads area, Hybrid Air is your quality AC installation source. We have more positive reviews than any heating and AC contractor in our area. Why? Because we care as much about your home as we do about our own. We train our staff to take extra care when installing our Trane Comfort Systems. We teach our installation team members how to be detailed and provide what we call WOW service. Because of this we have a loyal and dedicated customer base.

Service Area: Chesapeake, Suffolk, Virginia Beach, Norfolk, Newport News, Hampton, Fort Monroe, Portsmouth

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6 Reviews

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Work Description: Humidifier/Dehumidifier - Install

Comments: Good company. Would recommend

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Work Description: Installation of a replacement heat pump system.

Comments: Salesman quoted a replacement heat pump system. Did not mention the fine print on the back of the contract about the additional $2295.00 in service charges that would be added in order to keep the "FREE" service warranty, even though I asked him 3 or 4 times if there was any cost involved to have the service warranty. I gave a post dated check for 1/2 the job cost which was supposed to be held for 5 days until the installation date. Promised that it would not be deposited. Within a few hours, I told someone about my "Free" service contract. They suggested that I better recheck the fine print. After looking at that, I emailed the office and cancelled the job. Also asked where I could pick up my check. No response, so I started calling which is when I started getting the heavy sell and the run around. No one knew where my check was . Probably in C's briefcase. Sent another email to cancel as no one would call me back about the check. Next morning, the CEO called me. Promised a lot of things if I would stay with them and continue the job. Told him to put it all in writing and I would consider it. A few minutes later, I got an email that said I agreed to my original deal, but he would give me a free duct cleaning. Total lies. Told him again to cancel the job and let me know where my check was. He would have someone call me. The next day, I called again about the check. Still in C's briefcase, & someone would call me back. No call back so I called later that afternoon again. This time they finally told me that the check had accidentally been deposited on Monday. As soon as it cleared, they would write me a corporate check. So much for holding it, so another lie. Lucky for me, I had been told too many stories the first day and I put a stop payment on the check as I figured they would try to cash it anyway. Very untruthful company. Be wary of the fine print and all the hidden costs.
Thank you for the oppertunity to allow our company to provide you with a free estimate. The service agreement greatly improves your systems efficiency and pays for itself within the year as an end result. Our service agreement program will keep your labor “active”, it’s a “win win” for the client! In the event of a failure to any parts that go bad under normal wear and tear, failure. We’re sorry you decided not to use our company. Thank you for sharing your experience. Kind regards, Ben Young CEO Hybrid Air

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Read My Experience

Work Description: Gas Log Fireplace Cleaning

Comments: Chris was polite and very informative. He did quality work making sure I understood everything he was doing and why. Great Job Hybrid!

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Work Description: New Heat pump

Comments: Very professional quality work and would recommend to anyone thinking of getting HVAC work done.

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Work Description: Diagnosed heat pump not cooling. Provided repair estimate and completed replacement of capacitor. Also checked coolant level.

Comments: Service was excellent - thorough, quick (all completed in less than an hour), reasonably priced (I did my research) and with good customer service.

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Work Description: I did not purchase from any company.

Comments: Representative was friendly, knowledgeable, straight forward. He believed in his products and swore by his service.
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  • BBB, Angies List A rated, Best of by Va Pilot and Home Advisor 5 star
  • HVAC in VA :
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