This is Mark Taggart. The woman in the review Val M, is one of those people whom decides which rules and laws she will follow. She signed a contract for work with a deposit. She called 3 days later and said she will have to cancel because she needed it installed earlier. It was late evening and I told her I would rearrange my schedule to allow her earlier dates. Which I did with another customer. She says great! thank you! I sent her a revised contract at her request to finalize our arrangement, or so I thought. The next morning, the 4th day, I wake up to a text, time stamped 10:30 pm, that indeed she was going to continue to cancel. Irritable during questions, not true! Irritable the next day after bending over backwards for her, yea, I would think so. Also her deposit was returned. Now you have the true story. You make the call